hello ,
I can't downgrade righ now but only the 30 sept 2013, because this date is the expiration date of the current plan 20GB. I wish downgrade to 10GB plan but this option does not appear ⚠. I have just the possibility to notify my downgrade and this will take effect by itself the 30 sept. I am a bit scared to let this happen by itself the expired date, as my emails are not saved elsewhere... Somebody knows maybe how can we do this now ?
thanks again,
imac
I quote:
How do I downgrade my current plan?
In the example pictured, the check mark indicates the selected plan, which will be active when the complimentary storage plan expires on September 30, 2013. A yellow triangle means that the amount of storage currently in use exceeds the amount of storage available in the plan.
Hello! thanks!
the done button can't be activated...:(
You have selected the 10GB option, presumably. You will have to take that up with Support.
You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom left of this page.
I see, thanks a lot.
is this a telephone line service free?
I used expresslane before and it was a chat-support which worked fine. Is there any chatline now ? i could not find it...
I have a feeling that the chat has been withdrawn - you could try. The Online Store telephone number is free in the USA and UK, I don't know about anywhere else.
Thanks i'm having the same issue trying to downgrade to free as well. Thanks
Peter
@peteryisthishappening: If you are an ex-MobileMe subscriber who wishes not to pay to continue the free extra storage but download to the free 5GB level you need to nothing: you will be automatically downgraded tomorrow. This is why you can't do anything - it's already done.
Wow thanks so much Roger! You've been a great help!
:-)
same here.
I was wondering if mine is done as well. I'm trying to downgrade to the free version too.
DOWNGRADE ICLOUD
