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Home Sharing

Someone please help! I have tried nearly everything yet I still cannot get home sharing to work across any of my devices. I have a MacBook, iPhone, Apple TV, and iPad and they're all connected to the same network and have home sharing enabled. Each one connects to the network fine but when I go to use the Remote app on my phone to control my Apple TV, it just tells me to turn on home sharing. I just moved and have a new router/modem and ISP, so I'm thinking that's where the issue lies, but I cannot say for sure.


I have a TP Link ADSL2+ router/modem. Has anyone got any ideas as to what the problem could be?

AppleTV 2

Posted on Sep 8, 2013 6:38 AM

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1 reply

Sep 10, 2013 9:22 AM in response to amoylan

Hi, amoylan.


Thank you for visiting Apple Support Communities.


Below, I have included some basic troubleshooting articles for this issue.


Apple TV: Basic troubleshooting

http://support.apple.com/kb/ht1551


Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS4546


However, this sounds like a possible issue with port blocking, a firewall issue or older password protocol on the router side. This articles below cover recommended ports for using Home Sharing, the Apple TV and recommended wireless settings. If you are unable to edit the setting on the Wi-Fi access point, you may need to contact your ISP to make the adjustments and check for router firmware updates.


Apple TV: TCP and UDP ports and protocols used

http://support.apple.com/kb/HT2463


iOS and OS X: Recommended settings for Wi-Fi routers and access points

http://support.apple.com/kb/HT4199


Also, here is an additional resource for troubleshooting issues with the Remote app.


Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

http://support.apple.com/kb/TS1741


Hope that helps,


Jason H.

Home Sharing

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