10 Replies Latest reply: Sep 24, 2013 1:16 PM by Nougueirets
Nougueirets Level 1 Level 1

Hello Everyone,


I have a newly-acquired Macbook Air (11" 2013) and have a strange problem with my browser cursor, namely ..


When I hover over a link, the cursor stays as a pointer - not a hand


Other characteristics are :


The link still "works" OK

I happens in Safari, Chrome and Firefox

It doesn't happen all the time, but sooner or later it always does

It sometimes "dithers" between pointer and hand when I move in/out the link

It can sometimes be OK on some links and not others on the same page

It happens on all user accounts

It's (temporarily) fixed by a reboot


My system is up to date and I have an iMac with the same version of OS X and this is OK.


Any ideas?


Many thanks in anticipation



MacBook Air, OS X Mountain Lion (10.8.4)
  • dominic23 Level 8 Level 8
    Mac OS X

    Try Start up in Safe Mode.






  • Nougueirets Level 1 Level 1



    Thanks for the reply.


    I'd actually tried that, the thing is, the problem is random - maybe occuring after 30 minutes or so. I've never seen it in Safe Mode - but it certainly recurs after rebooting from that state (after 30+ minutes)


    It's very odd - one other thing I've noticed, if I go to another app (Mail for example) and get the hand back, it works again (for a while) in the browser.


    I'm surprised it's not more widely observed? Or is it just me?




  • Eric Root Level 9 Level 9
    Mac OS X

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


    Isolating an issue by using another user account

  • Barney-15E Level 8 Level 8

    Do you have any Adobe CS apps installed? There is a long thread about the cursor disappearing and it appears linked to Adobe's products.

  • Nougueirets Level 1 Level 1

    Hi Everyone,


    Thanks for the suggestions.


    I had tried a second user (non-Admin) and the problem still happened.


    I don't have any Adobe CS products installed.


    However, I decided to uninstall apps until (and if) the problem went away. I started with "CursorSense", as it seemed an obvious candidate and after uninstalling, the problem hasn't reappeared. Now I know this is only circumstantial evidence, but so far (after a heavy day's use) the "non-appearing hand" problem hasn't happened after removing CursorSense.


    Only time will tell ......




  • Barney-15E Level 8 Level 8

    Hmm. A program that messes with the cursor is uninstalled and the cursor problem goes away.

    I wouldn't consider that circumstantial.

  • Nougueirets Level 1 Level 1

    I guess you're right - I just didn't want to point the finger too much.


    I contacted the author to see if they're aware of any problems, but no reply as yet ...


    Anyway, thanks for your input.




  • Giuseppe from Verona Level 1 Level 1

    I have been experiencing the same problem for the last several weeks (MacBook Pro, early 2011, OSX 10.8.4), and I do not have any Adobe CS products or CursorSense installed.


    It goes away when you reboot, and then comes back at seemingly random times.



  • Nougueirets Level 1 Level 1

    Hi Giuseppe,


    This is my update ...


    I uninstalled the suspected program (CursorSense) and the problem seemed to go away.


    However, after a couple of days, it re-appeared - so obviously CursorSense isn't the cause.


    Yes, it goes away after a reboot, but reappears after a random time. I haven't had it for a couple of days, so I live in hope!


    I also found that "cmd-tab" to a different program, then back again, restores the proper pointer-hand.


    I've now updated to 10.8.5 and haven't had it so far ......


    I also don't have any Adobe CS products installed.




  • Nougueirets Level 1 Level 1

    Another update ...


    It came back again, but ...


    If I do the "four finger up" trick  to get to Mission Control and then the "four finger down" to go back, the problem disappears until the next time.