Ladygirl14
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Q: Email Error

I was trying to send an email last night and this error message popped up..... p20-smtp.mail.me.com    I can't seem to find any information regarding the

p20???    Everything on google directs me to Toshiba satellite?????

I checked the settings on my iphone 5 and the outgoing information is:   SSL is enabled, Apple Token auth, and port 587

Has anyone else come accross this and what does it mean??

iPhone 5, iOS 6.1.4

Posted on Sep 8, 2013 9:24 AM

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Ladygirl14

Q: Email Error

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  • by pedro d,

    pedro d pedro d Sep 10, 2013 12:10 PM in response to Ladygirl14
    Community Specialists
    Sep 10, 2013 12:10 PM in response to Ladygirl14

    Hello there, LadyGirl14.

     

    The following Knowledge Base article should provide some very practical steps for troubleshooting your issue:

     

    iCloud: Troubleshooting iCloud Mail

    http://support.apple.com/kb/TS4002

     

    Specifically:

    Issues sending or receiving mail on iPhone, iPad, or iPod touch

    1. Make sure you have Internet access:
      • Open Safari on your iPhone, iPad, or iPod touch.
      • Make sure you can load a webpage such as www.apple.com.
    2. Verify you can receive email for your iCloud account at iCloud.com on your Mac or PC.
    3. Make sure that your iCloud email address is enabled:
      • From the Home screen, tap Settings > iCloud.
      • Tap your iCloud account.
      • Make sure the Mail slider is set to On.
    4. Ensure Push is enabled on your device:
      • From the Home screen, tap Settings > Mail, Contacts, and Calendars > Fetch New Data. Make sure the Push slider is set to On.
    5. Ensure Push is enabled for your account:
      • From the device's Home screen, tap Settings > Mail, Contacts, and Calendars > Fetch New Data > Advanced
      • Tap your iCloud account.
      • Make sure Push is enabled in "Select schedule."
    6. Turn your device off and on.
    7. If the issue persists, turn off all the sliders mentioned in Steps 3-5. Then, turn them back on again and try again.
    8. If you have multiple iCloud accounts set up on your device, Push will only work for one account. If you want to switch which account uses Push, see this article.
    9. Check the System Status at the iCloud support site to be sure there are not larger issues affecting the iCloud service.
    10. If the above steps do not help, delete the iCloud account from your device:
      • From the Home screen, tap Settings > Mail, Contacts, and Calendars.
      • Tap your iCloud account.
      • Tap Delete Account. If syncing Contacts, Calendar, or Bookmark data with iCloud, choose to keep the data on your device when prompted.
      • On the Mail, Contacts, and Calendars screen, tap Add Account > iCloud, and set up your account again. If you are syncing data with iCloud on your device, choose to Merge data on your device when prompted to do so after adding your account.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro D.