Problems with Connecting to Home Wifi Network

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Level 1

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Problems with Connecting to Home Wifi Network

So I got my brother the Ipod 5th gen and it was working perfectly fine the first month. A couple weeks into the second month, it stopped connecting to any wifi networks so we sent it off to Apple and they sent us back a replacement Ipod. Now we can't restore the backup to this ipod because it says that it "isn't compatible" to the files. In addition to that, it connects to every wifi network BUT our home network. It isn't anything wrong with our router or network because our laptops/macs, iphones, and my own ipod 5th gen connects just fine to our network.

We have tried everything but we can't send it to Apple because it connects to other Wifi Networks and they only take it if it doesn't. We have tried the Genius bar which didnt exactly help because the guy said it was probably to do with our router because it's the only place that it does not connect to (which, to be honest, does make sense).

- Reset the iPod. Nothing will be lost

Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>GeneralReset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup

- Restore to factory settings/new iPod.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

iPod touch, iOS 6.1.4

Posted on Sep 8, 2013 8:08 PM

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Answer 1

lllaass

Level 10

210,411 points

Sep 9, 2013 7:11 AM in response to cleano

Since it will only not connect to your router that indicates a problem with your router.

have you tried using another type of security/encryption on the router? I would start with no encryption as a test.

How old it the router?

Is there a firmware update available for the router?

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Answer 2

cleano Author

Level 1

0 points

Sep 13, 2013 7:28 PM in response to lllaass

I just found out that it doesn't work on any of his friends' networks either. But on another note, is a security encryption the password? If so, we also tried changing it and evn taking it off but it still doesn't work. The router is pretty old; it must 2 or 3 years old now. I'm also not sure if there is a firmware update available. How do we know if there is one?

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Answer 3

lllaass

Level 10

210,411 points

Sep 14, 2013 2:29 AM in response to cleano

Go to the router manufacturer's support site for your mode iPod (look at label on back/bottom of the router) and see if there is a firmware update available.

Sercurity is the typ of ensryption, WE (not recommended), WPA and different flavors of WPS. Some are discussed here:

iOS: Recommended settings for Wi-Fi routers and access points

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Answer 4

cleano Author

Level 1

0 points

Oct 3, 2013 4:26 PM in response to lllaass

Haha, it just died and now refuses to turn on. I'm probably just going to send it in. Thanks though.

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Answer 5

lllaass

Level 10

210,411 points

Oct 3, 2013 4:32 PM in response to cleano

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

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