iPhone charger quit working, now phone is acting strange

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Level 1

8 points

iPhone charger quit working, now phone is acting strange

My daughter is having some issues with her iPhone 5. The other day, she was getting an error message saying "charging is not supported with this accessory." Weird. It's the factory charger. Ok, maybe the charger is on the fritz. Tried a new one and that seemed to fix the problem. Then, later in the day, her phone shut down by itself. Fluke? Maybe. Then a few hours later, it was like the phone crashed. The phone did not shut down, but the apple logo appeared on the screen like when it's booting up, and when it did come back on, the screen was super dim for a while. I'm beginning to think there is a hardware issue that is developing. Has anybody else experienced anything like this? I have not tried to restore the phone yet.

Thanks for any information you may have!

Colauhu

Mac Pro, iOS 6.1.4

Posted on Sep 8, 2013 9:47 PM

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Answer 1

griff w

Level 4

3,622 points

Sep 11, 2013 7:48 AM in response to colauhu

Hi there colauhu,

You may find the troubleshooting steps in the article below helpful.

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

Battery does not charge from the USB power adapter

Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.

Verify that the outlet being used is working.

Try another USB power adapter if available.

If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.

Try another USB cable if available.

Also refer to iPhone and iPod touch: Charging the battery.

Issue not resolved

My issue is still not resolved. What do I do next?

Contact Apple Support.

-Griff W.

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