i did not purchase mac app store

Question

thanh hoai Author

Level 1

0 points

i did not purchase mac app store

i have a ID and visa,

i have bounght some app in app store, this problem:

1. We could not complete your request.

There was an error in the App Store. Please try again later. (100)

2. Your Purchase Could Not Be Completed

Your Purchase Could Not Be Completed

so, i try on many time and any way but not fix,

please help me, thank.

MacBook Air, OS X Mountain Lion (10.8.4), mac app store

Posted on Sep 9, 2013 2:24 AM

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Answer 1

Linc Davis

Level 10

209,535 points

Sep 9, 2013 7:54 AM in response to thanh hoai

Read this whole message before doing anything.

Back up all data.

Quit the App Store application if it’s running.

Step 1

Hold down the option key and select

Go ▹ Library

from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

Caches/com.apple.appstore
Cookies/com.apple.appstore.plist - corrupt

Leave the Library folder open. Try the App Store again. If it works now, stop here. Close the Library folder.

Step 2

If you still have problems, quit again. Go back to the Finder and move the following items from the open Library folder to the Desktop:

Cookies/com.apple.appstore.plist
Preferences/com.apple.appstore.plist

Again, some may not exist. Test. If the App Store now works, delete the files you moved to the Desktop. Otherwise, quit again. Put back the files you moved, overwriting the newer ones that may have been created in their place, and continue.

Step 3

Log out, log in, and try again.

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