HT201659: Use Restrictions in iTunes on your Mac or PC

Learn about Use Restrictions in iTunes on your Mac or PC
Jda0203
Level 1 (0 points)

Q: In-app purchases made by a child

My 7 year old daughter figured out our password and made in-app purchases totalling over $300 yesterday.  Is there a way to dispute these purchases?  It makes me so mad that there would be an option to buy "dog bucks" for $99. 

Posted on Sep 9, 2013 12:17 PM

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Jda0203

Q: In-app purchases made by a child

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  • by King_Penguin,Helpful

    King_Penguin King_Penguin Sep 9, 2013 12:22 PM in response to Jda0203
    Level 10 (135,625 points)
    iTunes
    Sep 9, 2013 12:22 PM in response to Jda0203

    You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again you might (depending upon the version of iOS on the device) have a Settings > General > Restrictions > Require Password option which you can set to 'Immediately'. You can also turn off in-app purchases via the Restrictions screen.