1 Reply Latest reply: Sep 11, 2013 11:55 AM by sterling r
Chubie Level 1 Level 1 (0 points)

MacBook  Trying to use Facetime (which used to work) but now I immediately get the message "facetime failed". 

Mac OS X 10.6.8


MacBook, Mac OS X (10.6.8), FACETIME FAILURE
  • 1.
    sterling r Community Specialists Community Specialists (3,795 points)

    Hello Chubie,

     

    Thank you for using Apple Support Communities!

    It sounds like the FaceTime app on your computer is failing at launch.

    I would start by checking out these steps from the article named FaceTime for Mac: Troubleshooting FaceTime found here http://support.apple.com/kb/ts4185.

     

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    Cheers,

    Sterling