cant get pre-purchased albulm to download. help!

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cant get pre-purchased albulm to download. help!

I pre-purchased an albulm off of itunes and now that it is available, I cannot get it to download. It is stuck on saying that it is purchased. I dont know how to find it. It will not allow me to re-download it or even purchase it again. i cant see that it even processed as a purchase in my purchase history. I think that the system has glitched. I just want to download this albulm ive been waiting so long to hear!:( help meeeeee!

Dell Laptop-OTHER, Windows 7

Posted on Sep 9, 2013 11:05 PM

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Answer 1

mario49

Community Specialist

Sep 12, 2013 7:09 AM in response to chelsearaaa

Hello chelsearaaa,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714

Downloading a pre-ordered item

When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

Best of luck,

Mario

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