12 Replies Latest reply: May 11, 2014 11:53 PM by King_Penguin
gavra76 Level 1 Level 1 (0 points)

One of my albums in iTunes is gone. The pic is there, looks like the album is there, the songs are there, but they all have exclamation mark in front and mac says they can not be located. What to do? thx, G


iTunes
  • 1. Re: lost songs in iTunes
    King_Penguin Level 10 Level 10 (95,145 points)

    You've searched your Mac for them and checked the Trash ? If it was an iTunes purchased album then depending upon what country that you are in, and if it is still in the store, you might be able to re-download it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page :

     

    quick links.jpg

     

    If music shows as an option there (it doesn't in all countries), then is that album shown ? If it is then it might have 'downloaded' against it as opposed to the cloud symbol, in which case the album from your library (where you are getting the exclamation marks) and it should then change to the cloud symbol for re-downloading. If it doesn't show in Purchased but other music does and the album is still in the store then check to see if it's hidden : hiding and unhiding.

     

    If you can't re-download music and don't have a copy of it in your backup of your library and it's still in the store then you could try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • 2. Re: lost songs in iTunes
    gavra76 Level 1 Level 1 (0 points)

    Thx for your answer but it did not work. I think I bought that album when still living in the US, now I live in Europe, have a different account. But in my oppinion it should still work because I did not buy a CD but straight to iTunes which means I can not just enter the CD back in, but it does not give me the option for a re-download…

     

    G

  • 3. Re: lost songs in iTunes
    King_Penguin Level 10 Level 10 (95,145 points)

    You don't have a copy of it on a backup drive or an an iOS device that you could copy it back from ? Re-downloading isn't available in all European countries. If you know which account that you bought it with then you could see if iTunes Support will allow you to re-download it.

  • 4. Re: lost songs in iTunes
    gavra76 Level 1 Level 1 (0 points)

    no copy and it is nonexistant on my iPhone. The account is the same (my apple ID) but since the country is not the same any more, I really dont know what to do…

  • 5. Re: lost songs in iTunes
    King_Penguin Level 10 Level 10 (95,145 points)

    Is that album available in the country's store where you now live ?

  • 6. Re: lost songs in iTunes
    gavra76 Level 1 Level 1 (0 points)

    yes

  • 7. Re: lost songs in iTunes
    King_Penguin Level 10 Level 10 (95,145 points)

    And are you in a country where re-downloading of music is possible ?

     

    This page lists what can be re-download where : http://support.apple.com/kb/HT5085

  • 8. Re: lost songs in iTunes
    gavra76 Level 1 Level 1 (0 points)

    according to that list on your link, yes

  • 9. Re: lost songs in iTunes
    King_Penguin Level 10 Level 10 (95,145 points)

    You could try contacting iTunes Support and see if it can be restored to your purchased list, or try asking for a redownload, as you are still in a country where music can be redownloaded and that album is in your store

  • 10. Re: lost songs in iTunes
    gavra76 Level 1 Level 1 (0 points)

    ok I'll try tmrw, but support here is usually pretty bad.

     

    thx for all your time and help

  • 11. Re: lost songs in iTunes
    rolihb Level 1 Level 1 (0 points)

    The pic is there, looks like the album is there, the songs are there, but they all have exclamation mark in front and mac says they can not be located.

     

    Same problem with Windows 7!

    Roland (Germany)

  • 12. Re: lost songs in iTunes
    King_Penguin Level 10 Level 10 (95,145 points)

    The exclamation mark means that the actual music files are no longer where your Mac's or PC's iTunes is expecting to find them. Have you moved or deleted any folders on your computers ? Or is your library on an external drive and that drive isn't connected to your computer, or with your PC is it conneced but with a different drive letter ?