Theresa818
Level 1 (0 points)

Q: I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year.  I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost".

I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year.  I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost".  I could swear the last time I used cellular data you would see the signal in the upper left corner and I only see "no service" there, I am in a location where I know I should have service.  Is there something I should do to my IPAD?  I tried resetting, I tried clearing cookies and history in Safari (after reading a post n these discussions).  I don't know what to do next. My IOS version is 6.1.3.  I did go into Network from the general tab and I see it says "SIM not provisioned".    HELP and Thank you in advance.

iPad 2, iOS 6.1.3

Posted on Sep 10, 2013 7:22 AM

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Theresa818

Q: I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year.  I am now trying to activate a ... more

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  • by sterling r,

    sterling r sterling r Sep 12, 2013 6:43 AM in response to Theresa818
    Community Specialists
    Sep 12, 2013 6:43 AM in response to Theresa818

    Hello Theresa818,

     

    Thank you for using Apple Support Communities!

    It sounds like the cellular data will not activate for some reason on the iPad.

    I found this article that will help you resolve this issue here, named iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection, found here http://support.apple.com/kb/TS4249

    1. Check for a carrier settings update.
    2. Update your iPad.
    3. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
    4. Restart your iPad.
    5. Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
    6. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
    7. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
    8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    9. Restore the iPad as new.

    If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.

    I know you may have done one or two of the steps here, so you can skip those.

     

    Take care,

    Sterling