1 Reply Latest reply: Sep 12, 2013 11:48 AM by sterling r
Igumbs Level 1 Level 1 (0 points)

On the apple tv 3gen


Apple TV
  • 1.
    sterling r Community Specialists Community Specialists (3,795 points)

    Hello lgumbs,

     

    Thank you for using Apple Support Communities!

    I have a few recommendations. First on your computer, verify you can sign into the iTunes store without issue.

    If so, then I would take a look at this article for the recommended wifi settings for your device:

    iOS and OS X: Recommended settings for Wi-Fi routers and access points

    http://support.apple.com/kb/HT4199

     

    Next if needed, I would make sure this port number is open on your router:

    TCP port 80 and 443 are used for basic and secure communications with the iTunes Store via the Internet.

     

    From: Apple TV: TCP and UDP ports and protocols used

              http://support.apple.com/kb/HT2463

     

    Regards,

    Sterling