ademirk

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Q: apple store cause itunes stop working

Always I try to access apple store itunes stop working.

I'd notice that my apple ID is stocked, I cannot sign out and cannot access store with any account.

Just tryed everything from forums, include unnistall completly itunes and reinstall last version (11.0.5.5).

iPhone 4S, iOS 6.1.2, itunes 11.0.5.5

Posted on Sep 10, 2013 2:57 PM

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Q: apple store cause itunes stop working

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by sheila_m.,

sheila_m. Sep 12, 2013 11:23 AM in response to ademirk
Community Specialists

Sep 12, 2013 11:23 AM in response to ademirk

Hello ademirk,

Thank you for providing the details of when iTunes becomes unresponsive. I found an article with steps you can take to isolate and troubleshoot an issue like this (click on the article for your version of Windows):

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717

Thank you for using Apple Support Communities.

Best,
Sheila M.
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