How can I uninstall Skype?

I changed from windows to a mac about 18 months ago and I can't beleive the difficulties I have had.. I have been unable to download the latest version of Skype for many months now.. I have googled and followed every post I can find on the subject and ended up with more rubbish in my hard drive that I cant get rid of and still no success.. With windows uninstalling was always a straight forward simple operation.. Ok forgive me I'm so frustrated.. I will try to explain the problem:

When the new version of skype arrived I tried to download it and after apparently downloading it says "Skype was unable to install the update because the old application cant be overwritten" so then I google and read that I need to uninstall the old version first.. why this happened I don't know as alwasy before new versions downloaded without a problem.. so when I find it (Skype.app) in finder it will not drag to trash.. though it does not seem to be in 'Applications' or 'Utilities' it seems to be amongst some pictures?.. I have tried to move it to Applications but again it seems it will not be moved?.. I also have a Skype 'disc image' in my trash and when I try to empty trash it says "The operation can’t be completed because the item “Skype_5.8.0.945.dmg is in use". It says this even after I quit skype. I then read somewhere that the way to get rid of it was use 'app cleaner' so I downloaded that and it didnt work and now i seem to be stuck with that in my dock and yet i cant find it anywhere else and it doesn't seem to do anything? All this happened months ago when after hours of frustration I just gave up and decided to live with the old version of skype.. Then today I was trying to clean up a few things I dont want and ended up trying again.. this time i downloaded another thing called AppTrap which is now also stuck in my trash because it didnt work either and now I cant get rid of that either! By now you are probably thinking I am a halfwit! well I have never been great with all this stuff but when I had a windows PC I managed to uninstall things without a problem.. I have found some explanations of how to solve these kind of issues that sound like you have to be not only a computer genius but also have endless free time which I just dont have.. can anyone help me? Thanks in advance!

iMac (21.5-inch Mid 2011), Mac OS X (10.7.5)

Posted on Sep 10, 2013 3:29 PM

Reply
2 replies

Sep 10, 2013 4:17 PM in response to touareg1

Hi, sorry to hear the problems & frustration.


The DMG might be mounted, & Skype may be running in the background...


Safe Boot from the HD, (holding Shift key down at bootup), then...


To completely uninstall, and then reinstall Skype for Mac:

  1. Quit Skype by selecting Skype > Quit Skype.
  2. Open your Applications folder and drag your copy of Skype to the trash.
  3. Then open ~/Library/Application Support * and drag the Skype folder to the trash. The ~ sign represents your home folder. To find your home folder, open Finder and, from the menu bar, select Go > Home.

Important: If you’d like to keep your chat and call history, skip this step.

  1. Open ~/Library/Preferences and drag com.skype.skype.plist to the trash.
  2. Open Finder and search for “Skype” using the search feature in Mac OS X. Move all of the results returned to the trash.
  3. Click Ctrl and the trash icon, and select Empty Trash.
  4. Restart your computer.
  5. Download and install the latest version of Skype.

Get help with installing Skype.

*By default, the Library folder is hidden in Mac OS X v10.7 “Lion” and higher. To find your Library folder, open Finder and, from the menu bar, select Go, press and hold the option key, and then select Library.


Reboot.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can I uninstall Skype?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.