No longer able to add itunes library from external hard drive.

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No longer able to add itunes library from external hard drive.

Its been about a year since I used itunes because my old pc burned out. I was using an external hard drive to store my itunes libraryand my preferences were set to advanced preferences / itunes media folder location / F:\itunes data, and was working fine when I needed to reinstall itunes before now. Now when I choose it, nothing comes up, no saved apps, books or music not in the cloud. In fact, I don't even see apps anymore.

Anyone know why this no longer works, and how do I get it back, get it all back?

Windows XP

Posted on Sep 10, 2013 5:46 PM

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Answer 1

pedro d

Community Specialist

Sep 13, 2013 9:54 AM in response to bpbiv

Hello there, bpbiv.

The following Knowledge Base article should provide some assistance in redirecting iTunes:

iTunes for Windows: Moving your iTunes Media folder

http://support.apple.com/kb/ht1364

Since you already have the folder located on the external drive just point it to that location, you wont need to perform the portion of creating a new folder.

If the issue persists and reinstalling iTunes is necessary, refer to this Knowledge Base article as the uninstall/reinstall steps do need to be performed in a very particular order:

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

http://support.apple.com/kb/HT1925

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro D.

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Answer 2

bpbiv Author

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Oct 2, 2013 8:57 PM in response to pedro d

Hey I followed the instructions, I pointed itunes to the folder in my external drive, I consolodated the files and nothing is happening and I still am not seeing anything from my external in my itunes - no music, no apps, no nothing except the two albums located in my pc internal hard drive.

Any more suggestions? Because my iphones new os7 update is giving me pop ups telling me to sync with my itunes, and itunes is wanting to erase my phone telling me my phone is synced with a different library. All because it will not read my external drive data, even though it is showing up in my advanced preferences of itunes.

Why does everything have to be so freakin difficult?

*cries*

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