Ipod touch 4 days old - not being recognised now on apple mac. What is going on?

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Ipod touch 4 days old - not being recognised now on apple mac. What is going on?

I am totally disappointed with this Ipod. I had it all set up a few days ago, which we had to do at home ourselves due to requiring our current passwords etc. Today it is not recognised on the Apple Mac and the Apple ID cannot be found - it took too long to find it. The Itunes server is not recognised and for some reason I cannot find new updates for either product. They both appear to be up to date. Waste of my time. I have spent hours trying to find out what is wrong with it, I bought this in Perth at the only Apple Store last Saturday. I have purchased itunes music and this was successfully downloaded to mu ipod a few days ago. Last night I downloaded my CD's to the itunes library and haven't been able to put these onto my Ipod. What is going on????? I though Apple was a fairly straight forward reliable brand of product. Your support page is not helping me at present.

iPod touch, iOS 6.1.3

Posted on Sep 10, 2013 7:30 PM

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Answer 1

lllaass

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210,513 points

Sep 11, 2013 5:41 AM in response to tezza13

You said "and the Apple ID cannot be found - it took too long to find it. The Itunes server is not recognised and for some reason I cannot find new updates for either product. ". I do not understant what you mean.

Maybe:

Can't connect to the iTunes Store

iOS: Device not recognized in iTunes for Mac OS X

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Answer 2

tezza13 Author

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Sep 11, 2013 7:53 AM in response to lllaass

I have contacted Apple support on the above issues and will have to follow it up with them as it is more involved than what I have listed. Our Apple Mac laptop is not downloading the updates for software. The iTunes site does not recognise the "server" (comes up with a message saying this) and apparently this is a known problem. The Mac needs to have a more current iTunes update but as the computer won't install the updates (goes through all the motions from the software update on the apple icon at top right hand corner of page) , I can't use my iPod on the computer to get my CD songs that are downloaded onto the itunes library site (don't know how to get these either) and it doesn't appear to recognise my iPod touch.

I also couldn't log in to the Apple site this morning, but later on at about lunchtime I could! Bizarre. Of course I haven't had any problems logging into this site with my password and ID at all today.

So, lllaass, I am going to try Apple support again via the phone and see what happens....I have a job number to quote them when I call them back. Thanks for your suggestions - I am definitely not an IT whiz, but I do know that my iPOD did work forthe first day or so.

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Answer 3

lllaass

Level 10

210,513 points

Sep 11, 2013 7:58 AM in response to tezza13

You need iTunes 10.7 or later on the Mac. That requires OSX 10.6.8 or later which requires a Mac with an Intel (not a Power PC G4 or G5 processor).

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Answer 4

tezza13 Author

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Sep 11, 2013 8:11 AM in response to lllaass

Ok....so what about if I use my Samsung laptop. I have downloaded

itunes there and I could make this my main computer for getting the CD music and purchased music here couldn't I?

My laptop has an intel core i5 and is windows based.

I will check the Mac tomorrow (11pm at the moment) but I think it was a 10.6 that I read out to the support person today. Anyway thanks for your help. 🙂

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Answer 5

lllaass

Level 10

210,513 points

Sep 11, 2013 8:17 AM in response to tezza13

Yes, your laptop should be fine.

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