beavery
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Q: All of my friends who are using MBA mid-2012 have SSD failures.

The SSD failed after two weeks out of warranty.

 

In my case, the MBA mid-2012 was freezing immediately. After restarting, the screen turned white with blinking folder.

I have done all the solutions and they all didn't work. I went to the apple store right after that since I thought that the warranty would last until the end of August 2013 (I brought the product at the end of Aug 2012). The guy looked on the system and told me that It's expired since 1st of August which is not correct.

 

After asking my friends and local stores, I have found that a lot of people who brought MBA mid-2012 got the same issues. Most of failures happened after the warranty is expired. Although It's my fault that I didn't buy the apple care on time,I am still very disappointed. The apple products were more reliable than the others.

MacBook Air, Mac OS X (10.7.5), Mid-2012 model

Posted on Sep 10, 2013 10:47 PM

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beavery

Q: All of my friends who are using MBA mid-2012 have SSD failures.

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  • by tchc,

    tchc tchc Oct 15, 2013 11:02 PM in response to haiyang-he
    Level 1 (0 points)
    Oct 15, 2013 11:02 PM in response to haiyang-he

    It depends on the local Apple terms and conditions.

     

    Call them and see the solutions.

     

    Good luck.

  • by gbpenha,

    gbpenha gbpenha Oct 16, 2013 5:38 AM in response to Pedrosomaloco
    Level 1 (0 points)
    Oct 16, 2013 5:38 AM in response to Pedrosomaloco

    Hi @Pedrosomaloco

     

    I'm in Brazil also, facing the same problem.

     

    Where did you send your MBA to repair here in Brazil? Do you have their phone number?

     

    I'm in Londrina,and  I got two maintenance contacts from Apple Support (one in Sao Paulo, one in Bauru), but I would like to send to the same place than you. Maybe I'll get a new one too =)

     

    Thanks!

  • by Pedrosomaloco,

    Pedrosomaloco Pedrosomaloco Oct 16, 2013 9:03 PM in response to gbpenha
    Level 1 (0 points)
    Oct 16, 2013 9:03 PM in response to gbpenha

    gbpenha wrote:

     

    Hi @Pedrosomaloco

     

    I'm in Brazil also, facing the same problem.

     

    Where did you send your MBA to repair here in Brazil? Do you have their phone number?

     

    I'm in Londrina,and  I got two maintenance contacts from Apple Support (one in Sao Paulo, one in Bauru), but I would like to send to the same place than you. Maybe I'll get a new one too =)

     

    Thanks!

    Eu sou de Brasília, levei na applestore de uma loja chamada CTIS. Na verdade acho q não faz muita diferença a loja que vc vai levar, o telefone de onde me ligaram era de uma central da apple nos EUA, os caras da loja não contribuiram em nada.

    O que eu fiquei pasmo é que realmente parece que a Apple no Brasil está dando esse tratamento diferenciado em vez de fazer a gente esperar meses!! E parece que em outros lugares isso não acontece!

    Se eu fosse vc, levava o seu mac logo, antes que eles reponham os estoques de SSD da toshiba heheh...

    Já estou usando o mac novo! depois posta ae o resultado !

  • by RomuloA,

    RomuloA RomuloA Oct 17, 2013 5:31 PM in response to beavery
    Level 1 (0 points)
    Oct 17, 2013 5:31 PM in response to beavery

    http://www.apple.com/support/macbookair-flashdrive/

  • by mardish1,

    mardish1 mardish1 Oct 17, 2013 6:05 PM in response to RomuloA
    Level 1 (0 points)
    Oct 17, 2013 6:05 PM in response to RomuloA

    I'm on hold with them now to find out if I'm eligible. My MBA's SSD failed 9/21 and the SSD was replaced 9/22 - 10/01, so I'm specifically requesting a refund. How exciting, thanks for sharing!

  • by mardish1,

    mardish1 mardish1 Oct 17, 2013 7:01 PM in response to mardish1
    Level 1 (0 points)
    Oct 17, 2013 7:01 PM in response to mardish1

    After half an hour, it sounds like the best way to go about getting your refund (I was all but approved, awaiting confirmation as they needed a copy of the receipt) is to go directly to the place where you had the repair done. Bookmark the above page, or print it out in advance, in case they aren't sure what you're talking about (I had to give the link to the woman I first spoke to, who then escalated me, and finally escalated me again). If you call support, they can't refund your payment for the repair directly, so they will send a check which can take between 4-6 weeks.

  • by Y_HB,

    Y_HB Y_HB Oct 17, 2013 7:55 PM in response to beavery
    Level 1 (0 points)
    Oct 17, 2013 7:55 PM in response to beavery

    Now the question is,

     

    1. What firmware does this update bring?

     

    The original firmware has revision TPSABBF0

    After the first update (update 1.0, which is not available anymore.) the revision was TPVABBF0

    and i'm curious whether this is really gonna fix this problem. Because even the first update did not solve the issue for the SSDs.

     

    (while I write this post, my friend helped me to figure it out. The new revision is TQAABBF0)

     

    2. Is it only for Toshiba SSDs?

     

    Is you have Samsung or Sandisk SSD and got the firmware update 1.1 as well, please reply here with your before/after firmware/revision version.

  • by jtaz,

    jtaz jtaz Mar 22, 2014 3:54 PM in response to SP Forsythe
    Level 1 (0 points)
    Mar 22, 2014 3:54 PM in response to SP Forsythe

    You may be here everyday, but you missed this:  http://www.apple.com/support/macbookair-flashdrive/

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