HT204266: Use the App Store on your iOS devices, Apple TV, or computer

Learn about Use the App Store on your iOS devices, Apple TV, or computer
Spyk DB
Level 1 (0 points)

Q: My App Store keeps struggling to load up. Requests frequently time out and searches just don't do anything. If it does load up a search, the iPad closes down App Store, returns to home screen and, upon re-opening, the search has been deleted. Help please?

I've had my iPad (retina display) since last year. Over the last few weeks the App Store struggles to load on occasion and times out completely. When searches do rarely complete, the App Store closes down and returns my iPad to the home screen and, when I open the App Store again, it has just reset the store, forcing it to load all over again. I've tried closing all running background applications, with no difference being made. Any help would be greatly appreciated.

iPad (4th gen) Wi-Fi, iOS 6.1.4

Posted on Sep 11, 2013 5:00 AM

Close
Spyk DB

Q: My App Store keeps struggling to load up. Requests frequently time out and searches just don't do anything. If it does load up a s ... more

  • All replies
  • Helpful answers

  • by Diavonex,

    Diavonex Diavonex Sep 11, 2013 5:07 AM in response to Spyk DB
    Level 9 (66,735 points)
    Sep 11, 2013 5:07 AM in response to Spyk DB

    1. Double-click the Home button to reveal Task Bar

     

    2. Hold the App Store app down for a second or two until you see the minus sign

     

    3. Tap the minus sign to close app

     

    4. Re-launch the app and test

     

    Note: If necessary close all apps in the Task Bar

  • by Diavonex,Helpful

    Diavonex Diavonex Sep 11, 2013 5:13 AM in response to Spyk DB
    Level 9 (66,735 points)
    Sep 11, 2013 5:13 AM in response to Spyk DB

    If the above doesn't work, try Reset iPad

     

     

    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

     

     

    Note: Data will not be affected.

  • by Spyk DB,

    Spyk DB Spyk DB Sep 11, 2013 5:52 AM in response to Diavonex
    Level 1 (0 points)
    Sep 11, 2013 5:52 AM in response to Diavonex

    Thank you for that!

    I had tried the first solution a number of times with no luck. The reset seems to have allowed the store to begin working again. It still seems slow, which is how it went before starting this problem. At last now I know how to solve it, should the problem arise again.

    Thank you again.

  • by Diavonex,

    Diavonex Diavonex Sep 11, 2013 5:53 AM in response to Spyk DB
    Level 9 (66,735 points)
    Sep 11, 2013 5:53 AM in response to Spyk DB

    You are most welcome