Q: Why can't I download my preordered kissland album if it says I purchased it?

Maybe:

iTunes Store: About Pre-orders

I have the exact same problem. I preordered the new Avicii album. I did not have any money the day the album came out (yesterday) so I went today to buy an iTunes gift card to download the pre order. I redeemed the gift card and when I tried to purchase the album, it says that I have already purchased it but no money was taken off my account! I looked through my recent purchases on the cloud but it does not appear! I cannot download the album which I have waited so long for!

Same problem. I pre-ordered V V Brown's Deluxe Samson & Delilah with a pre-order exclusive short flm: it says purchsed but it never downloaded even though there is enough store credit...

THIS

IS

UNACCEPTABLE

APPLE

To all:

Use the "Report a Problem" feature in iTunes to report your Problem.