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problem with my apple ID plz Help!!!!

hi everyone i really need help, I cant reset my password for my apple ID because it says that it doesnt exist anymore and when reset via email i get nothing + when im on itunes im still connected but i cna t sign in plz help

apple id-OTHER, its about my apple id account

Posted on Sep 11, 2013 4:28 PM

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1 reply

Sep 13, 2013 8:54 AM in response to sash111

Hey sash111,


It sounds like you are not getting the email to reset your password. If you have a rescue email setup for your Apple ID, the reset password email will be sent there and not your Apple ID email address:


When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided.


Rescue email address and how to reset Apple ID security questions

http://support.apple.com/kb/HT5312


You might want to check your other email accounts for the password reset email, including their Spam folders. If you still cannot locate the email, please contact our Account Security Team:


Apple ID: Contacting Apple for help with Apple ID account security

http://support.apple.com/kb/HT5699


Thank you for posting in the Apple Support Communities.


Best,

Sheila M.

problem with my apple ID plz Help!!!!

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