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User profile for user: OHornbak
OHornbak Author
User level: Level 1
0 points

Search Engines

Okay, so just so everyone knows, if i sound like im PO i am...alot, so if it sounds like im angrey i am...alot.


So this is what is going on. Apperntly something downloaded to my computer and i dont know what, but when ever i open up Safari everything is all good, and happy go lucky. but then when i go into the search bar an type in something (keeping in mind that my deflut search engine IS set to "http://www.google.com". it will automatically redirect my search to bing, now in between this switching of search engines another URL pops up saying "http://search.installmac.com" and then it takes me to big. and for the life of me i CAN NOT figure out how to go and delete or manage my search enegin so that is is only google. (i.e when i type "All Time Low Band" into the google search/URL bar it will take me right to google with a list of searches... an answer is DESPERATELY needed, cause im about to completey reset my computer, become of how bad my OCD is. so please get back to me ASAP

Posted on Sep 12, 2013 12:29 PM

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10 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Sep 12, 2013 5:25 PM in response to OHornbak

You installed spyware.


Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.


These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.


Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.


Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.


Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.


Step 1


Triple-click the line of text below on this page to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.

Step 2


Repeat with this line:

{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef

This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.


Step 3

{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef

Step 4

ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.


Step 5

osascript -e 'tell application "System Events" to get name of login items' | open -ef

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.


You can then quit Terminal.

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User profile for user: OHornbak
OHornbak Author
User level: Level 1
0 points

Sep 12, 2013 6:39 PM in response to Linc Davis

From Step 1:


---> Nothing was in the text edit like predicted



Step 2:


com.genieoinnovation.macextension.client

com.adobe.fpsaud




Step 3:


com.google.Chrome.framework.service_process/Users/oliviahornbaker/Library/Applic ation_Support/Google/Chrome

com.google.keystone.user.agent

com.genieoinnovation.macextension

com.wacom.pentablet

Reader

com.rosettastone.rosettastonedaemon

com.mspot.aria

com.facebook.videochat.oliviahornbaker.updater

com.divx.agent.postinstall

com.akamai.single-user-client

com.adobe.AAM.Scheduler-1.0



Step 4:


/etc/launchd.conf



/Library/Components:



/Library/Extensions:



/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

Adobe AIR.framework

AudioMixEngine.framework

DivX Toolkit.framework

GenieoExtra.framework

HPDeviceModel.framework

HPPml.framework

HPServicesInterface.framework

HPSmartPrint.framework

HPSmartX.framework

NyxAudioAnalysis.framework

PluginManager.framework

TSLicense.framework

iTunesLibrary.framework



/Library/Input Methods:



/Library/Internet Plug-Ins:

DivXBrowserPlugin.plugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

JavaAppletPlugin.plugin

OVSHelper.plugin

OfficeLiveBrowserPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

Silverlight.plugin

ebldetect.bundle

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt



/Library/Keyboard Layouts:



/Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.genieoinnovation.macextension.plist

com.rosettastone.rosettastonedaemon.plist

com.sony.ReaderLibrary.ReaderLibraryLauncher.plist

com.sony.ReaderLibrary.RunReaderLibrary.plist

com.wacom.pentablet.plist



/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.genieoinnovation.macextension.client.plist



/Library/PreferencePanes:

DivX.prefPane

Flash Player.prefPane

Flip4Mac WMV.prefPane

PenTablet.prefPane



/Library/PrivilegedHelperTools:

com.genieoinnovation.macextension.client



/Library/QuickLook:

GBQLGenerator.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator



/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

DivX Decoder.component

DivX Encoder.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component



/Library/ScriptingAdditions:

Adobe Unit Types.osax



/Library/Spotlight:

ExpressionMediaCatalogImporter.mdimporter

GBSpotlightImporter.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWeb.mdimporter

iWork.mdimporter



/Library/StartupItems:

HP IO

HP Trap Monitor



/etc/mach_init.d:



/etc/mach_init_per_login_session.d:



/etc/mach_init_per_user.d:

com.adobe.SwitchBoard.monitor.plist



Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle



Library/Fonts:

AlphabitsSquared.ttf

AnonymousClippings.ttf

AppleGaramond-Bold.ttf

AppleGaramond-BoldItalic.ttf

AppleGaramond-Italic.ttf

AppleGaramond-Light.ttf

AppleGaramond-LightItalic.ttf

AppleGaramond.ttf

Dutch & Harley.ttf

Espacio.ttf

Everyday_Ghost.ttf

FantasticPete3.03.ttf

Fishfingers Light.ttf

Fishfingers.ttf

MARCS___.ttf

Marcsc___.ttf

Mermaid Swash Caps.ttf

Mermaid1001.ttf

OldNewspaperTypes.ttf

The Outsiders.ttf

True Lies.ttf

VarsityPlaybook-DEMO.ttf

WHAT SOUND POUNDS.otf

cityscape font.ttf

mustache.ttf

varsity_regular.ttf



Library/Input Methods:

.localized



Library/Internet Plug-Ins:

FacebookVideoCalling.bundle

fbplugin_1_0_1.plugin



Library/Keyboard Layouts:



Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.akamai.single-user-client.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.61CFB4EC-4068-4FBD-B3BC-1E6 D3DBE1634.plist

com.apple.FolderActions.enabled.plist

com.apple.FolderActions.folders.plist

com.divx.agent.postinstall.plist

com.facebook.videochat.oliviahornbaker.plist

com.google.keystone.agent.plist

com.mspot.aria.plist



Library/PreferencePanes:

AkamaiNetSession.prefPane

mSpotPrefs.prefPane



Step 5:


Mail, SpeechSynthesisServer, iTunesHelper, EEventManager, WDSecurityHelper, Dropbox, EEventManager, HP Scheduler, HPEventHandler

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User profile for user: OHornbak
OHornbak Author
User level: Level 1
0 points

Sep 16, 2013 12:24 PM in response to Linc Davis

it didnt work, at all


this is what the output it....


/Library/Components:



/Library/Extensions:



/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

Adobe AIR.framework

AudioMixEngine.framework

DivX Toolkit.framework

GenieoExtra.framework

HPDeviceModel.framework

HPPml.framework

HPServicesInterface.framework

HPSmartPrint.framework

HPSmartX.framework

NyxAudioAnalysis.framework

PluginManager.framework

TSLicense.framework

iTunesLibrary.framework



/Library/Input Methods:



/Library/Internet Plug-Ins:

DivXBrowserPlugin.plugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

JavaAppletPlugin.plugin

OVSHelper.plugin

OfficeLiveBrowserPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

Silverlight.plugin

ebldetect.bundle

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt



/Library/Keyboard Layouts:



/Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.genieoinnovation.macextension.plist

com.rosettastone.rosettastonedaemon.plist

com.sony.ReaderLibrary.ReaderLibraryLauncher.plist

com.sony.ReaderLibrary.RunReaderLibrary.plist

com.wacom.pentablet.plist



/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.genieoinnovation.macextension.client.plist



/Library/PreferencePanes:

DivX.prefPane

Flash Player.prefPane

Flip4Mac WMV.prefPane

PenTablet.prefPane



/Library/PrivilegedHelperTools:

com.genieoinnovation.macextension.client



/Library/QuickLook:

GBQLGenerator.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator



/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

DivX Decoder.component

DivX Encoder.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component



/Library/ScriptingAdditions:

Adobe Unit Types.osax



/Library/Spotlight:

ExpressionMediaCatalogImporter.mdimporter

GBSpotlightImporter.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWeb.mdimporter

iWork.mdimporter



/Library/StartupItems:

HP IO

HP Trap Monitor



/etc/mach_init.d:



/etc/mach_init_per_login_session.d:



/etc/mach_init_per_user.d:

com.adobe.SwitchBoard.monitor.plist



Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle



Library/Fonts:

AlphabitsSquared.ttf

AnonymousClippings.ttf

AppleGaramond-Bold.ttf

AppleGaramond-BoldItalic.ttf

AppleGaramond-Italic.ttf

AppleGaramond-Light.ttf

AppleGaramond-LightItalic.ttf

AppleGaramond.ttf

Dutch & Harley.ttf

Espacio.ttf

Everyday_Ghost.ttf

FantasticPete3.03.ttf

Fishfingers Light.ttf

Fishfingers.ttf

MARCS___.ttf

Marcsc___.ttf

Mermaid Swash Caps.ttf

Mermaid1001.ttf

OldNewspaperTypes.ttf

The Outsiders.ttf

True Lies.ttf

VarsityPlaybook-DEMO.ttf

WHAT SOUND POUNDS.otf

cityscape font.ttf

mustache.ttf

varsity_regular.ttf



Library/Input Methods:

.localized



Library/Internet Plug-Ins:

FacebookVideoCalling.bundle

fbplugin_1_0_1.plugin



Library/Keyboard Layouts:



Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.akamai.single-user-client.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.61CFB4EC-4068-4FBD-B3BC-1E6 D3DBE1634.plist

com.apple.FolderActions.enabled.plist

com.apple.FolderActions.folders.plist

com.divx.agent.postinstall.plist

com.facebook.videochat.oliviahornbaker.plist

com.google.keystone.agent.plist

com.mspot.aria.plist



Library/PreferencePanes:

AkamaiNetSession.prefPane

mSpotPrefs.prefPane

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Sep 16, 2013 5:46 PM in response to OHornbak

Back up all data.

Triple-click anywhere in the line below on this page to select it:

/Library/Frameworks/GenieoExtra.framework


Right-click or control -click the line and select


Services ▹ Reveal

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator password.

Repeat with each of these lines:

/Library/LaunchAgents/com.genieoinnovation.macextension.plist

/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist

/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

Then reboot.

From the Safari menu bar, select

Safari ▹ Preferences ▹ Extensions

Uninstall any extension you don't recognize. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

Go ▹ Go to Folder...

from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

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