error -69 when trying to sync

Question

Level 1

0 points

error -69 when trying to sync

I was having probems with updating my Ipod Classic, I decided to restore the iPod and now when I try to add everything back on it is only averaging about 650 tracks then I get the following message:

'Attempting to copy to the disk.....failed. An unknown error occurred (-69).'

Please help?

iPod classic 160GB (Late 2009)

Posted on Sep 12, 2013 12:17 PM

Reply

Answer 1

sterling r

Community Specialist

Sep 14, 2013 11:53 AM in response to McClure20

Hey there McClure20,

Thank you for using Apple Support Communities!

I found this article for you to help troubleshoot that error code named:

iTunes displays a -69 error when syncing iPod

http://support.apple.com/kb/HT1210

This error occurs when iTunes tries to send files to your iPod, but a file (or files) is unusable (something is wrong with it).

To figure out which file (or files) is causing the error, update to the latest version of iTunes and then do this:

Control-click (Mac) or right-click (Windows) on your iPod icon in the iTunes Source pane, then choose Sync Songs from the shortcut menu.

Watch the display at the top of the iTunes window while your iPod is being updated. The name of the problematic file should appear in the display right before the error appears. Then, remove the bad file from the list of songs to be synced to your iPod.

Select the iPod in the iTunes Source pane.

Click the Summary tab.

Select the "Sync only checked songs and videos" checkbox (please note that this checkbox is only available for an iPod configured to update automatically).

Select the appropriate item under Library in the sidebar, and find the bad file in the list. (For example, if the file in question was a song, you would select Music in the iTunes Source pane. If it were a video, you would select Movies or TV Shows in the sidebar.)

Deselect the checkbox next to the file name.

Repeat steps 1 and 2 to update your iPod. If you have multiple problematic files in your iTunes library, you may need to repeat the other steps to remove them too.

To prevent future issues, you should delete the unusable files from your iTunes library, then restore them from abackup, or reimport them from a CD.

If you are not able to isolate to any single file, or if another iPod works with the same songs, then disconnect any other devices connected to USB or FireWire, and try again. If the issue continues, then then tryresetting your iPod. If the issue continues, then restore your iPod.

Take care,

Sterling

Reply