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Trouble Downloading missing album after computer reset

So about three weeks back, I had to reset my C Drive to solve a problem that was happening with several programs on my computer. I backed up everything before my reset, so I was able to return everything to their places, aside from a few programs that I had to reinstall myself.

I've since found out that one of my albums is missing from its usual place on Itunes (everything else is fine), and whenever I look to reinstall it from the Itunes Store, I get no option to reinstall it- Usually on my ipad I would click purchase and it would offer to reinstall it onto the ipad again, however this is not available from either Itunes on the ipad or on the computer, as the bar is stuck on 'purchased'.


Is there any way I can fix this?

itunes-OTHER, Windows 7

Posted on Sep 12, 2013 2:56 PM

Reply
1 reply

Sep 14, 2013 7:46 AM in response to TacitaTacita

Hello TacitaTacita


It sounds like iTunes still thinks it is in your iTunes library. Try to locate it and delete and the purchased option will go away and show a cloud icon. Then you should be able to click that and download the tracks again. If you cannot do this, report the issue to iTunes.



Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/ht2519


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933



Thanks for using Apple Support Communities.


Regards,

-Norm G.

Trouble Downloading missing album after computer reset

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