Hi I am trying to redeem a digital copy movie and it is stuck at 8 hours remaining? I dont think it is really downloading and stuck

Hi I am trying to redeem a digital copy movie and it is stuck at 8 hours remaining? I dont think it is really downloading and stuck

Posted on Sep 12, 2013 4:11 PM

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1 reply

Sep 14, 2013 9:52 AM in response to Werewolf666

Hello Werewolf666


You can stop a download and then resume it. Also check to see if you could download it again in the purchased section. If you can, just delete the download and then click the cloud icon to download again. If not, then report the issue to iTunes.


iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/ht1725


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/ht2519


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Thanks for using Apple Support Communities.


Regards,

-Norm G.

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Hi I am trying to redeem a digital copy movie and it is stuck at 8 hours remaining? I dont think it is really downloading and stuck

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