Downloading Pages FAILED

Question

Downloading Pages FAILED

Hi guys so recently i purchased the new mac book pro for school and i was so excited because it was gonna help me with taking notes and doing assignments.

i have been trying to download pages but whenever i tried to download it, it would say "download failed click purchases and try again" i did that but it said "an error has occured"😢

i have restarted my mac, i have quit and re opened the app store and i have tried everyday for 2 weeks now and it still doesnt work.

now when i try to download it i dont even have a lable on the button.

please help!it is version 10.8.5

MacBook Pro with Retina display

Posted on Sep 12, 2013 6:51 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Sep 12, 2013 8:55 PM in response to gabriellafrombc

Back up all data.

From the App Store menu bar, select

Store ▹ Check for Unfinished Downloads...

You may be prompted to sign in. If that doesn't solve the problem, quit the application and continue as below.

Triple-click anywhere in the line below on this page to select it:

open $TMPDIR../C

Copy the selected text to the Clipboard (command-C).

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window (command-V). A folder should open. From that folder, delete the subfolder named "com.apple.appstore".

Quit Terminal. Launch the App Store and try again.

Reply