1 Reply Latest reply: Sep 12, 2013 8:55 PM by Linc Davis
gabriellafrombc Level 1 Level 1 (0 points)

Hi guys so recently i purchased the new mac book pro for school and i was so excited because it was gonna help me with taking notes and doing assignments.

i have been trying to download pages but whenever i tried to download it, it would say "download failed click purchases and try again" i did that but it said "an error has occured"

i have restarted my mac, i have quit and re opened the app store and i have tried everyday for 2 weeks now and it still doesnt work.

now when i try to download it i dont even have a lable on the button.

please help!Screen Shot 2013-09-12 at 6.47.52 PM.pngit is version 10.8.5


MacBook Pro with Retina display
  • Linc Davis Level 10 Level 10 (169,135 points)

    Back up all data.

    From the App Store menu bar, select

    Store ▹ Check for Unfinished Downloads...

    You may be prompted to sign in. If that doesn't solve the problem, quit the application and continue as below.

    Triple-click anywhere in the line below on this page to select it:

    open $TMPDIR../C

    Copy the selected text to the Clipboard (command-C).

    Launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Paste into the Terminal window (command-V). A folder should open. From that folder, delete the subfolder named "com.apple.appstore".

    Quit Terminal. Launch the App Store and try again.