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I logged into my apple account and clicked manage my account and then I clicked on passwords and security but I can't find where it says "reset your security information"........Where is it? Please help!

Please help me work this out

iPad, iOS 6

Posted on Sep 13, 2013 1:37 AM

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2 replies

Sep 13, 2013 1:39 AM in response to Cookielover123

That link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.


e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'


or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57


When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

I logged into my apple account and clicked manage my account and then I clicked on passwords and security but I can't find where it says "reset your security information"........Where is it? Please help!

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