6 Replies Latest reply: Sep 13, 2013 11:57 AM by roonie1964
roonie1964 Level 1 (0 points)



I recently bought an almost new Imac 21". Its really great.


But the owner before me has installed a few apps. that won't update, because they are registred on his Apple ID


I probably should have started from the bottom when I started to use the Imac, but I sort of just changed the Apple ID to mine and started to using it that way.


But problem now, I cant update any of the apps that he once installed. Seemes I cant delete them either. They are only shown as reminders that need update... but I am not able to get them updated.


Any solution for this?


Let me know if further info is needed to find the answer.





iMac, Mac OS X (10.7.5)
  • Carolyn Samit Level 10 (102,820 points)

    Hi Ronnie ..



    You won't be able to update the apps download from the Apple ID used by the previous owner.


    Just ignore those updates from the App Store.


    Content downloaded using one Apple ID cannot be transferred to another Apple ID and Apple ID's cannot be merged.


    Frequently asked questions about Apple ID


    What you need to do is purchase the apps using your Apple ID.

  • roonie1964 Level 1 (0 points)

    Dear Carolyn


    Thanks for your reply


    But all the apps that needs to be updated are visible and in function on the Imac, even when I am using it under my own Apple ID on the Imac


    Does that mean that I can use the apps as they are, but not have them updated unless I purchase them or download them by myself?




  • Carolyn Samit Level 10 (102,820 points)

    They may function but you cannot update those apps using your Apple ID.


    Does that mean that I can use the apps as they are, but not have them updated unless I purchase them or download them by myself?


    Legally, you should purchase the apps from your Apple iD. That way you can update as needed.

  • babowa Level 7 (29,080 points)

    In addition to the apps, did the iMac originally come with Lion (as shown in your profile) or did the seller upgrade to it? If Lion was the originally installed OS, then there is no problem. If it was an upgrade, then that OS version is also not transferable and is tied to the original purchaser's Apple ID forever. That means you will never be able to reinstall the OS if needed (which may become necessary if there is a problem and Lion does not come with install disks).


    The best way would be to wipe the drive as suggested, reinstall the original OS, update and/or upgrade and then purchase your own apps using your own Apple ID for everything.

  • Linc Davis Level 10 (184,490 points)

    The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.

    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.

    If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.

    To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.

    If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.

    Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.

    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.

    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

  • roonie1964 Level 1 (0 points)

    Thanks for all the replies


    Somehow things worked out the way I wanted it.


    Thanks anyway