Previous 1 2 Next 15 Replies Latest reply: Oct 1, 2013 2:28 AM by Gazbo
Gazbo Level 1 (0 points)

Every time I try to acces in since Sunday I get this...


We could not complete your iTunes Store Request. The iTunes Store is temporarily unavailable. Please try later.


Yet I can update apps that need to be updated?!


What's going on?

Mac Pro, Mac OS X (10.6.8), 1.1 2.66 GHz Quad Core 2x500GB 8GB
  • Sal Ann Level 1 (0 points)

    I have this issue as well

  • Sal Ann Level 1 (0 points)

    More information: On my PC my husband can sign in with his Apple ID with no problems but on his laptop I cannot so the issue is definitely with my account.


    I had several Support Chats with apple this afternoon and was asked to change the password relating to my apple ID.  I have now done this but it has had no effect.


    Starting support chat number 3 ...

  • Sal Ann Level 1 (0 points)

    Support resetting my Apple ID did not work either ...


    Starting support chat number 4 ...

  • Gazbo Level 1 (0 points)

    I've changed my password too, no effect! Really beginning to annoy me now.


    Is this a UK issue or worldwide?!

  • SinisaCRO Level 1 (0 points)

    I have a same problem, when I try creating a new ID, they ask a Credit card number (I think first time I creating account this was not ask from Apple). As I have only Visa Inspire, I can`t create new ID. . .

  • Gazbo Level 1 (0 points)

    Now my iPhone wants an old iTunes account password EVERY time I unlock it, what the **** is going on?!

  • dukev Level 1 (30 points)

    This might be a temporary issue since iOS 7 is about to be released, you can try after 24 hours.

  • Sal Ann Level 1 (0 points)

    After spending 6 hours on this the other day with various support people at Apple the issue IS NOT resolved.


    Here's what I know:

    If I try and sign in to iTunes at any PC on our home Wifi I get the "We could not complete your iTunes Store Request. The iTunes Store is temporarily unavailable. Please try later."


    If I enter my password deliberately wrong I get a different message so authentication is partially working.


    The rest of my family can sign in to iTunes at any of 4 PC's in the house  (indluding mine).


    If I try to sign in to iTunes when connected to 3G (Samba UK) rather than Wifi (Virgin media) then I can sign in. How does this work?



    I had a long (2 hour) phone call with senior apple tech support and it is a mystery to them too.


    If there was an issue with our network then no-one would be able to sign in.


    The only way I can explain this is that my account is on a different server and the path across the internet is somehow different and causing issues (number of hops vs TTL?) between Virgin media and Samba.


    Anyone else got a clue why this is so (though at least I have a workaround now, but it is still broken).



    Not planning on ringing again for a few weeks unless I really need to as support is not douby very busy after the release of iOS 7 & iPhone 5c/5s.

  • Jerome Colas Level 2 (220 points)

    I had the same issue and have now solved it.


    Here is how:


    Hope this helps,


  • Sal Ann Level 1 (0 points)

    Thanks for the tip Jerome, sadly your fix did not work for me.

  • Gazbo Level 1 (0 points)

    Didn't work for me either. I can sign in, but nothing else. Can't veiw my account or anything. Just keeps asking for my Apple ID and Password, which I know are correct.

  • Jerome Colas Level 2 (220 points)

    Sorry this did not work. My instructions are probably incomplete.

    This is definitely something with cookies. Apple support walked me through the solution.


    One thing I forgot to mention is that you have to re-enable cookies afterwards (the issue re-appeared on my Mac, I re-did my previous solution, could sign in, but could not do anything else until I re-enabled cookies).


    (on one account I also re-entered my credit card verification number but I guess this is not related)

  • Gazbo Level 1 (0 points)

    Thanks. I did re-enable cookies too to no avail.

  • Jerome Colas Level 2 (220 points)

    Sorry this dis not work for you. Re-enabling cookies in Safari worked for me.

    I guess you have tried quitting/relaunching Safari, same with iTunes, restarting your Mac, signing off then back in to iTunes? (if not, you should)


    2 other things the Apple support person walked me through (but that was not necessary on my other Macs) were:

    - to turn off extensions in Safari

    - to trash (no need to empty the trash) all items in your ~/Library/Cookies folder (on recent OS X, use the FInder's Go menu while pressing the alt key to be able to access the ~/Library foler)


    Hope this helps,



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