2 Replies Latest reply: Sep 13, 2013 3:21 PM by brittnitt
brittnitt Level 1 Level 1

When trying to reinstall Snow Leopard 10.6.3 after I erased the the HD disk, it stops installing after 10-15 minutes with an error messaging stating that the "installer could not copy the necessary support files." Anyone else encounter this problem that can provide a solution? Greatly appreciated!


MacBook, Mac OS X (10.6.3)
  • ds store Level 7 Level 7

    The disk is likely dirty, use a bit of rubbing alcohol and a very soft clean cloth to polish.

     

    Another possiblity is the disk is defective or the lense on your Superdrive is dirty.

     

    It also could be that Mac needs a 10.6.3-10.6.8 machine specific copy of OS X with drivers not on the 10.6.3 disk.

     

    Call Apple to order.

  • brittnitt Level 1 Level 1

    Thanks for the suggestions! I ended up just shutting it down, rebooting it while holding down the alt key, ejecting the disk, then reinserting it. Somehow that worked! Installation success!