13 Replies Latest reply: May 25, 2014 8:14 PM by a brody
vijil_dj Level 1 Level 1

Hi There.!

 

I recently found a problem with my MacBook pro and am really concerned and worried about the issue.I have been noticing the below error message when i try getting "more info" or system information.I went thru all the discussions and the answers dont seem to be convincing at all.

 

I am a new user and it is just 6 months that i have got this mac and it really worries me a lot.I would be really great if some one could help me sort the issue.

 

Need help for 2 things.!

 

1.Need a solution for the below error message

 

The application Finder.app can't be opened.*

-10810

 

2.Need to know which software should i download to keep my mac clean and run faster.

 

 

Macbook pro 15'inch 8gb ram 500 gb flashdrive with retina display.

OS X 10.8.5

 

Please gimme a solution..!!!!!

 

 

Thanks

Vijil


MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.3)
  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    "Cleaner" softwares actually are overkill and frequently cause more problems than they are worth.   The worst offender is MacKeeper which should be removed.

     

    If you have any such software other than MacKeeper, ask the vendor in question how to remove it.

     

    The only utility a Mac needs is a backup utility.

     

    General rule of thumb, keep your hard drive at least 15% free, and only install software known to work with the revision of the operating system in question.   Unless you need to run Windows in virtualization, that's all you need to know.  If you have some other issues taking place, state what they are. 

  • macjack Level 9 Level 9

    1. Try this

    Go to your Finder "Go" menu hold the option key to choose "Library". Then go to Preferences/com.apple.finder.plist and delete that file. Then log out and back in or restart. Don't worry the plist will rebuild itself. Now test.

     

    2. None. Absolutely none.

  • vijil_dj Level 1 Level 1

    Thanks for the info brody.!

     

    I have removed all unwanted apps from my mac.My only concern is the error msg.

     

    1.Need a solution for the below error message

     

    The application Finder.app can't be opened.*

    -10810

  • vijil_dj Level 1 Level 1

    Hey macjack,

     

    Tried doing that.Doesnt seem to be working.!!

  • vijil_dj Level 1 Level 1

    Macjack,

     

    I did what u asked me to and I think my Mac is gone for toss now.?

    The keyboard volume button is not working. I guess the entire first row is not working.????

  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    They keyboard system preferences may have gone crazy due to tossing that plist, and the function keys will only work if you hit FN together with them.    Go to Apple menu -> System Preferences -> Keyboard and Mouse and change how the FN key option is activated through the checkbox there.

  • Eric Root Level 9 Level 9
    expertise.macosx
    Mac OS X

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

  • Linc Davis Level 10 Level 10
    expertise.applications
    Applications

    Reboot and see whether there's any improvement.

  • vijil_dj Level 1 Level 1

    Thanks Brody. That helped. Kinda feeling better now.

    Would like to know if i can upgrade to the new OS mavericks wen it is available. Will there be any issue with the system.?? Or will it get slower.???

  • clintonfrombirmingham Level 7 Level 7
    expertise.macosx
    Mac OS X

    You'll be able to upgrade to Mavericks - which has some wonderful advanced technologies for notebook computers according to the Apple website -> http://www.apple.com/osx/preview/.

     

    Clinton

  • klampert Level 1 Level 1

    Just FYI for anyone else who lands here from Google like I did.  I ran into this issue on Mavericks and, for me, it turned out to be because I had moved the System Information application out of the "Utilities" folder and into a folder I named "System".  Once I moved it back to "Utilities" it began working again.

     

    While researching the issue I came across this site where Cody posted his solution:

    "caused by renaming the Applications/Utilities folder. The 'System Information.app' must be located at Applications/Utilities."

  • dianeoforegon Level 5 Level 5

    Thanks for sharing. Sometimes we forget that users move things to make it easier for them to find.

  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    This is where everyone needs to remember, the Apple applications are not to be moved, and the folders not to be renamed.  You may map them to an external hard drive for space, but generally speaking, only rename or move items you added yourself