4 Replies Latest reply: Sep 13, 2013 2:40 PM by pam114
pam114 Level 1 (0 points)

new message, reply, or forward window does not open in outlook for mac 2011, after software update. I have read I need to reinstall safari? I have safari 5.1.9 and snow leopard 10.6.8. How do I reinstall? Appreciate the help!

iMac, Mac OS X (10.6.8), Safari 5.1.9
  • Carolyn Samit Level 10 (103,360 points)

    You can reinstall Safari from here > Safari 5.1.9 for Snow Leopard


    Before you do that, try this ..


    From your Safari menu bar click Safari > Preferences then select the Privacy tab.


    Click:  Remove All Website Data


    Then press Command + Option + E on your keyboard to empty the Safari cache.



    Try your Outlook account. If that didn't help, try reinstalling Safari from the link above.

  • pam114 Level 1 (0 points)

    Thanks Carolyn, unfortunately neither of these steps solved the problem. In looking at todays updates which appear to have caused the issues, one was the safari update from .9 to .10, which I downloaded again. Though the newest safari update shows under installed software along with the one from 10:32am; the space for "version" is blank. Should I just delete the latest Safari software with version not listed? The other update was Security Update 2013-004 version 1.0.  Not to confuse things, I had been thinking about uninstalling outlook 2011 or the whole office suite if I have to and then reinstalling, as my outlook has had major issues for months, such as, search feature does not work. Is there a way of reinstalling outlook without losing all the emails in outlook? How do I make outlook useable?  thanks again!

  • Carolyn Samit Level 10 (103,360 points)

    .9 to .10, which I downloaded again


    Check out this thread >  Safari 5.1.10 Privacy Preference on...: Apple Support Communities

  • pam114 Level 1 (0 points)

    Could you please explain how that has relevance?