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I forgot my security answer!!

And I dont have the mail where they send the email!! What can I do

Si alguien reponde en español mejor xD

Posted on Sep 13, 2013 9:47 AM

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Question marked as Best reply

Posted on Sep 13, 2013 11:34 AM

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option, and you will need to contact iTunes Support or Apple to get them reset.


e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'


or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57


When they've been resetyou can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

1 reply
Question marked as Best reply

Sep 13, 2013 11:34 AM in response to Chevlon

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option, and you will need to contact iTunes Support or Apple to get them reset.


e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'


or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57


When they've been resetyou can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

I forgot my security answer!!

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