HT201359: How iTunes Store purchases are billed

Learn about How iTunes Store purchases are billed
Dalitek
Level 1 (0 points)

Q: Good day, how and where can I claim a debit I do not understand in my iTunes account

I was billed by Gameloft a few transactions I am not familiar with

My daughter had downloaded one of their games, and played with it

She is 7 years old, and can't read English

We received a few debits in a very short time until the credit card company suspected it was a fraud

 

How can this be checked

We definitely did not have any intention of buying any thing or did not buy it at all

 

I don't know the answer

 

Please help us

 

Dan and Dalit

 

<Email Edited by Host>

iPad 2

Posted on Sep 13, 2013 1:07 PM

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Dalitek

Q: Good day, how and where can I claim a debit I do not understand in my iTunes account

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  • by varjak paw,

    varjak paw varjak paw Sep 13, 2013 1:22 PM in response to Dalitek
    Level 10 (169,890 points)
    Sep 13, 2013 1:22 PM in response to Dalitek

    First, make sure that she did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that indicates what she, or indeed you, might have purchased:

     

    http://support.apple.com/kb/HT2727

     

    If you find that these were in-app purchases, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.

     

    If the charges are not in-app purchases that you or she made but the charges do appear in your Purchase History, contact the iTunes Store and let them know. You should also immediately change your password for your Apple ID. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.

     

    Regards.