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LionelD Level 1 Level 1 (0 points)

Hi everyone, I'm new here and hoping to get some assistance please.


I updated from 10.8.4 to 10.8.5 today, and since then my MacBook Pro (circa 2008, but apparently compatible with this update) has just hung, at least twice.  Are there any known issues with 10.8.5 that might account for this?


I've done a Command-R restart and used Disk Utility to verify permissions on, and repair the built-in disk; Disk Utility reported that the disk was good, did not need to do any repairs.  (Did this once).


After a subsequent restart I my MBP hung again while I was using Finder and Preview.  The spinning blue ball goes solid, and both the magic mouse and the touchpad do not respond.  I'm actually a little surprised and rather hopeful now I've managed to get to this point.


I have a current Time Machine backup and Install OS X Mountain Lion.App (10.8.4) on a USB drive - just in case.


Thanks in advance

MacBook Pro, OS X Mountain Lion (10.8.5)
  • Baby Boomer (USofA) Level 9 Level 9 (56,970 points)

    How large is you HD and how much space do you have left?


    How much RAM do you have?


    Check out:  Troubleshoot the spinning beach ball/freezing & crashing and  Troubleshoot the spinning beach ball














  • LionelD Level 1 Level 1 (0 points)

    Thanks - the HD is 160GB with 22GB free, RAM is 4GB, max I can install.  I'm going to check the links you provided, will update as appropriate.


    System seems to be fine at the moment.  It's a large part of my life (photography) and everything stops when the MBP fails.



  • ~Bee Level 7 Level 7 (31,200 points)

    Lionel,  I hope you get this resolved, but if not, I really encourage you to get a Mac with more like 608 GB of RAM,

    because it really takes most of 4 GB to run Mountain Lion itself.  All the best.

  • Ralph Landry1 Level 8 Level 8 (40,895 points)

    ~Bee wrote:


    Lionel,  I hope you get this resolved, but if not, I really encourage you to get a Mac with more like 608 GB of RAM,

    because it really takes most of 4 GB to run Mountain Lion itself.  All the best.

    Bee, I think you meant to say 8 GB of RAM...with 608 GB who needs a hard drive

  • LionelD Level 1 Level 1 (0 points)

    Bee and Ralph, thanks for your input.  Unfortunately my MPB can't accommodate more than 4GB of RAM, so I'll have to make do with what I have.


    The good news is that I've not had any more hangs, so I'm going to cross my fingers and hope it stays that way.  The next hurdle will be Photoshop...




  • Csound1 Level 8 Level 8 (44,740 points)

    Your Mac can accommodate 6GB of Ram, so you can upgrade, a bit.

  • pdeloulay Level 1 Level 1 (0 points)

    My Wifi stopped working after the upgrade - MacBook Pro - Circa Late 2008 - :-( still looking for a solution. Wifi remains turned off - even if detection kicks in and cannot find any networks around me. I was on wifi to download the upgrade and then restarted :-)

  • Ralph Landry1 Level 8 Level 8 (40,895 points)

    Go to OWC, or Crucial, and check what they say your Mac will support.  Some will support more than Apple says.


    While ML will run with 4 GB of ram, a little more makes a big difference in the performance.

  • Linc Davis Level 10 Level 10 (173,125 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View â–¹ Show Log List

    from the menu bar.


    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after  you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.

    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • LionelD Level 1 Level 1 (0 points)

    Well, a big thanks to everyone for your assistance.


    Right now it seems everything is ok, even though I can't identify exactly what resolved the problem.




  • sberman Level 7 Level 7 (29,290 points)

    There is one application that I know broke after installing 10.8.5 -- Skype.  Skype no longer recognizes the built-in camera on those Macs that have one.  Both Microsoft (Skype's owner) and Apple are aware of the issue and it's being worked.


    Here's more documentation: e/2

  • LionelD Level 1 Level 1 (0 points)

    I have an update.


    My MBP continued to freeze intermittently, with no apparent pattern.  It sometimes froze immediately after I logged in, and it even froze when the only active applications were Finder, Activity Monitor and Little Snitch; all external devices were disconnected during this time.


    I took my MBP to the Genius Bar; they did some testing, checked the logs and experienced a freeze.  The outcome:

    • My MBP is "vintage" - very late 2008 model, only just young enough to be considered compatible tithe OS X 10.8.5, so Apple will not keep it in the store overnight for more intensive testing.  They also don't have spare parts any more.
    • The Genius, who was very helpful, expressed the view that it might be the graphics card.  I suspect the hard drive, but the logs do not contain any information that confirms or debunks either theory.  We discussed the idea of reverting from 10.8.5 to 10.8.4, using my Time Machine disk which is current.


    Back home I tried to prepare to re-install from my Time Machine drive; I was hoping to get the MBP up and running long enough to uninstall PhotoShop CS4 so I can avoid calling Adobe to re-enable when I re-install it.  This hope dies when the MBP refuses to run long enough to do the uninstall.


    With nothing to lose at this juncture, I decide to re-install 10.8.4 from a USB drive built a few days earlier.  Miraculously the install runs to completion; that's noteworthy because that process runs far longer than the time between freezes.  I expected the install to wipe the built-in HD, but when it ended I checked and found all my data files on the HD, so the install of 10.8.4 had overwritten the existing copy of 10.8.5.


    Now, about 4 hours later, my MBP is still running happily under 10.8.4.  I've had one message: I need Java in order to run a process related to Photoshop CS4 licensing, have not done anything about it yet.  That will be next.


    I'd like to thank you for your help, and hope my experience helps someone else.




  • Eric Root Level 8 Level 8 (38,705 points)
  • LionelD Level 1 Level 1 (0 points)

    Thanks Eric, but I'm not sure if I can use this.


    The message said that JAVA 6 SE Runtime was required to start CS4ServiceManager.  CS4ServiceManager is almost certainly part of PhotoShop CS4, which is already an antique.


    I am concerned at having Java 6 on my MBP - I know it's vulnerable and no longer supported, so those vulnerabilities are not going to get fixed.


    I would have to try to find out if CS4ServiceManager can execute against Java 7 - and if it detects this form of version mismatch.  I'm open to any ideas you care to offer.




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