egilbson
Level 1 (0 points)

Q: AT

I'm leaving on the same address for over 4 yrs and I never had connection issue, now that I change my iPhone 3G for the 5 one I alway lose connection.

 

My wife also never had issue with her 3GS, but now that she has the 4g one she is also having the same issue.

 

When we try to can someone (6 of 10 times) the call doesn't complete or loses the connection.

 

Apple already change my wife's phone but didn't fix the issue, AT&T change the sin card but didn't help.

 

 

Is there any solution for it?

 

 

Thanks

 

Gibson

iPhone 3G

Posted on Sep 13, 2013 7:33 PM

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egilbson

Q: AT

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  • by Delgadoh,

    Delgadoh Delgadoh Sep 16, 2013 1:15 PM in response to egilbson
    Level 4 (1,405 points)
    Sep 16, 2013 1:15 PM in response to egilbson

    Hey Gibson,

     

    Some of the following steps are pretty basic but they're the recommended troubleshooting for cellular data connection issues. I'd give them a run through all the way to the end:

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

    via: iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

     

    Cheers,

    Delgadoh