9 Replies Latest reply: Sep 13, 2013 10:37 PM by Kappy
seewobahn Level 1 (0 points)

Hard disk in mums macbook failed, bought a new one, used sata adapter cable to format it for mac first. Connected it and have tried starting it with every possible key combination and I either get flashing question mark folder or a cursor. A disk is stuck in it so I can't boot from OSX, and yes I have tried every option of starting to try and eject disk but none work. HELP ME!


MacBook Pro
  • Kappy Level 10 (265,726 points)

    Five ways to eject a stuck CD or DVD from the optical drive

     

    Ejecting the stuck disc can usually be done in one of the following ways:

     

      1. Restart the computer and after the chime press and hold down the

          left mouse button until the disc ejects.

     

      2. Press the Eject button on your keyboard.

     

      3. Click on the Eject button in the menubar.

     

      4. Press COMMAND-E.

     

      5. If none of the above work try this: Open the Terminal application in

          your Utilities folder. At the prompt enter or paste the following:

     

            /usr/bin/drutil eject

     

    If this fails then try this:

     

    Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

     

    If you have a 2010 MBP or later, then you can use Internet Recovery. Start by rebooting the computer. At the chime press and hold down the COMMAND-OPTION-R keys until a Globe appears in the upper part of the screen. This process can take upwards of 15 minutes to get connected to the Apple network servers. You should eventually see the utility screen of the Recovery HD. You may now go about the process to install Mountain Lion:

     

    Install Lion/Mountain Lion on a New HDD/SDD

     

    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.

     

    Boot to the Internet Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.

     

    Partition and Format the hard drive:

     

    1. Select Disk Utility from the main menu and click on the Continue button.

     

    2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.

     

    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button. Be sure to select the correct drive to use if you have more than one.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


  • seewobahn Level 1 (0 points)

    Thanks but this was no help whatsoever. None of these eject the disk. I can't turn it on so there is no menu bar and I can't get into terminal. Can't use internet recovery as the macbook was bought in 2009. When I try to boot in single user mode I get the flashing folder. I already partitioned the hard drive...

  • Kappy Level 10 (265,726 points)

    Then you need an installer DVD. Either the ones that came with the computer when new or you can purchase a retail Snow Leopard DVD:

     

    You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.

     

    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.

     

    However, if you cannot turn on the computer then you have a major hardware problem and need to take it in for repair.

  • seewobahn Level 1 (0 points)

    Wow really, I already wrote there is a disk stuck inside, so I can't use the installer disk...

  • Kappy Level 10 (265,726 points)

    Did you read through:

     

    However, if you cannot turn on the computer then you have a major hardware problem and need to take it in for repair.

  • seewobahn Level 1 (0 points)

    Yes the hardware problem was the old hard disk, which is why I bought a new one, I just can't get it to recognise the new one even though I've formatted it for mac.

  • Kappy Level 10 (265,726 points)

    Look, you stated earlier, "I can't turn it on so there is no menu bar and I can't get into terminal." I take that to mean it won't power up. There's nothing you can do if that's the case. If you misstated then you need the discs I stated earlier:

     

    Then you need an installer DVD. Either the ones that came with the computer when new or you can purchase a retail Snow Leopard DVD:

     

    You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.

     

    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.

  • seewobahn Level 1 (0 points)

    In my orignal post I clearly wrote that when I tried to turn it on I would get the flashing ? folder, or a cursor.

  • Kappy Level 10 (265,726 points)

    Use the option I provided. Buy the disc and see if you can install Snow Leopard. You cannot do anything until you can eject the disc that's in your computer. Since none of the options helped I would take it in for repair.