2 Replies Latest reply: Sep 14, 2013 4:11 AM by markystar
markystar Level 1 Level 1 (0 points)

i just tried to updates my apps in itunes and itunes said my password was wrong, but it wasn't. when i tried to reset the password, it asked me for my birthday. of course, i know my own birthday but it said that was incorrect

 

this is the warning i got:

 

The authentication information provided does not match our records. Please verify your personal information and try again.

 

i tried the e-mail reset and nothing came, so maybe the registered e-mail was also changed. because of that, i can't proceed with resetting my password. there's no way i have my password and birthday wrong.

 

what can i do about tis?