Mac OSX Mountain Lion Keeps Crashing - Help!

Question

Level 1

9 points

Mac OSX Mountain Lion Keeps Crashing - Help!

Over the last month or so my iMac has crashed about a dozen times. Sometimes a specific app has crashed, other times, the iMac has simply rebooted itself (giving me a white background with an Apple logo and text similar to 'Your computer has restarted due to an error' in multiple languages).

I have run the disk repair utility, including repairing permissions, and have quit and uninstalled the apps that appeared to be causing the issue, all to no avail.

The most recent panic report text is as follows - can somebody please suggest how i can fix this? Cheers

Interval Since Last Panic Report: 12973 sec

Panics Since Last Report: 2

Anonymous UUID: 455AA510-8003-0D5F-EA9D-7441037B62D7

Sat Sep 14 19:25:46 2013

panic(cpu 0 caller 0xffffff800b6b8945): Kernel trap at 0xffffff800b689e99, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000009b30a720, CR3: 0x0000000028f9b036, CR4: 0x00000000000606e0

RAX: 0xfff7ff801555f0d8, RBX: 0xffffff801553b090, RCX: 0xffffff8015538c48, RDX: 0xffffff800bcc5ac0

RSP: 0xffffff824e683c80, RBP: 0xffffff824e683cd0, RSI: 0x0000000000000000, RDI: 0x0000000000000001

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff824d15f000, R11: 0xffffff803601b100

R12: 0x0000000000000001, R13: 0xffffff8035a47800, R14: 0xffffff801553b090, R15: 0x0000000000000001

RFL: 0x0000000000010206, RIP: 0xffffff800b689e99, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x000000009b30a720, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff824e683920 : 0xffffff800b61d636

0xffffff824e683990 : 0xffffff800b6b8945

0xffffff824e683b60 : 0xffffff800b6cebfd

0xffffff824e683b80 : 0xffffff800b689e99

0xffffff824e683cd0 : 0xffffff800b662439

0xffffff824e683d90 : 0xffffff800b6632bb

0xffffff824e683f20 : 0xffffff800b6b8d90

0xffffff824e683fb0 : 0xffffff800b6ceb24

BSD process name corresponding to current thread: LogMeIn

Mac OS version:

12F37

Kernel version:

Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64

Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5

Kernel slide: 0x000000000b400000

Kernel text base: 0xffffff800b600000

System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 48267468466

last loaded kext at 43052711533: com.apple.driver.AppleBluetoothHIDKeyboard 170.2.4 (addr 0xffffff7f8d10e000, size 24576)

loaded kexts:

com.logmein.driver.LogMeInSoundDriver 1.0.2

com.apple.driver.AppleBluetoothMultitouch 75.19

com.apple.iokit.IOBluetoothSerialManager 4.1.7f2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.13.12

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDAHardwareConfigDriver 2.4.7fc2

com.apple.driver.AppleUpstreamUserClient 3.5.12

com.apple.kext.AMDFramebuffer 8.1.6

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHDA 2.4.7fc2

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.AMDRadeonAccelerator 1.0.8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleMikeyDriver 2.4.7fc2

com.apple.driver.AppleMuxControl 3.4.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.iokit.IOBluetoothUSBDFU 4.1.7f2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f2

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.AppleIntelHD3000Graphics 8.1.6

com.apple.driver.AppleSMBusPCI 1.0.11d1

com.apple.driver.AppleIntelSNBGraphicsFB 8.1.6

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleLPC 1.6.3

com.apple.driver.AppleIRController 320.15

com.apple.iokit.SCSITaskUserClient 3.5.6

com.apple.driver.AppleUSBCardReader 3.3.1

com.apple.driver.XsanFilter 404

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 2.3.5

com.apple.BootCache 34

com.apple.driver.AppleUSBHub 623.4.4

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4

com.apple.driver.AirPort.Atheros40 600.72.2

com.apple.driver.AppleUSBUHCI 621.4.0

com.apple.driver.AppleAHCIPort 2.6.6

com.apple.driver.AppleUSBEHCI 621.4.6

com.apple.driver.AppleACPIButtons 1.8

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.8

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 214.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.2.4

com.apple.driver.AppleHIDKeyboard 170.2.4

com.apple.driver.IOBluetoothHIDDriver 4.1.7f2

com.apple.driver.AppleMultitouchDriver 237.4

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.4.7fc2

com.apple.iokit.IOAcceleratorFamily 74.15

com.apple.iokit.IOAudioFamily 1.9.2fc7

com.apple.kext.OSvKernDSPLib 1.12

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOBluetoothFamily 4.1.7f2

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMC 3.1.5d4

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.kext.AMD6000Controller 8.1.6

com.apple.kext.AMDSupport 8.1.6

com.apple.driver.AppleHDAController 2.4.7fc2

com.apple.iokit.IOHDAFamily 2.4.7fc2

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.IOPlatformPluginFamily 5.4.1d11

com.apple.driver.AppleThunderboltEDMSink 1.2.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.5

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2

com.apple.iokit.IOUSBHIDDriver 623.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6

com.apple.iokit.IOUSBMassStorageClass 3.5.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6

com.apple.driver.AppleUSBMergeNub 621.4.6

com.apple.driver.AppleUSBComposite 621.4.0

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.7.7

com.apple.iokit.IOUSBUserClient 630.4.4

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IO80211Family 530.5

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.5.1

com.apple.iokit.IOUSBFamily 630.4.5

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.8

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 20 GB, SMC 1.72f1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x04CD, 0x46412D313630304331312D38475351000000

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x04CD, 0x46412D313630304331312D38475351000000

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

iMac, Mac OS X (10.6.7)

Posted on Sep 14, 2013 4:41 AM

Reply

Answer 1

arthur

Level 5

5,254 points

Sep 14, 2013 4:58 AM in response to mpnile

This is a kernel panic. OS X: About kernel panics
1. If you look at the list of kernel extensions (the "kexts"), the culprit is probably logmein.
2. So a good place to start would be to uninstall LogMeIn.
Then I would do some routine maintenance by booting into your recovery partition and repairing your hard drive. Here's a reference: When to Run First Aid in Mountain Lion's Disk Utility - For Dummies
While you're in the recovery partition, repair permissions too.
Then see how things work.

Reply

Answer 2

Lexiepex

Level 6

14,108 points

Sep 14, 2013 5:33 AM in response to mpnile

That is the cause. The memory looks the right spec (iMac is very critical about exactly the right spec).

If you left the 4GB in, let them be at the original slot. Are you sure you have seated them well?

I have not have any info on G.Skill in Mac. I would advise only use Crucial or OWC....

If you have reseated them again, and the problem persists, take both new chips out, then put one in only, any problems? If yes, take the chip out and mark the chip, then put the other one in; if no take it out and put the second one in. If problems again, mark the chip and take it out.

If there are still problems with all chips in, take the original 4GB out, and see if you still have kp's, if so return the ram and have G.Skill send a guaranteed set 2x8GB.

Reply

Answer 3

Lexiepex

Level 6

14,108 points

Sep 14, 2013 5:09 AM in response to arthur

If you use Logmein just from your mac to log in other computers, you should only install the plugins, then you will not have the logmein.sound.driver. And then Logmein is harmless.

If you want to be "visited" yourself, maybe you have less trouble with Teamviewer.

Reply

Answer 4

mpnile Author

Level 1

9 points

Sep 14, 2013 5:10 AM in response to arthur

Thanks for the quick response. Will do as you suggest and report back.

Whilst waiting for a response, I ran a memory test using Rember, and at the first test, got the following message. I recently added memory (an additional 16gb). Could this also be the problem?

Memtest version 4.22 (64-bit)

Licensed under the GNU General Public License version 2 only

Mac OS X 10.8.5 (12F37) running in multiuser mode

Memory Page Size: 4096

System has 4 Intel core(s) with SSE

Requested memory: 16952MB (17776214016 bytes)

Available memory: 16952MB (17776214016 bytes)

Allocated memory: 16952MB (17776214016 bytes) at local address 0x0000000101000000

Attempting memory lock... locked successfully

Partitioning memory into 2 comparison buffers...

Buffer A: 8476MB (8888107008 bytes) starts at local address 0x0000000101000000

Buffer B: 8476MB (8888107008 bytes) starts at local address 0x0000000312c5c000

Running 255 test sequences... (CTRL-C to quit)

Test sequence 1 of 255:

Running tests on full 16952MB region...

Stuck Address : setting 1 of 16

FAILURE! Data mismatch at local address 0x000000035e003b10

Actual Data: 0x000000035e001b10

Linear PRN : setting 1 of 16

Reply

Answer 5

Lexiepex

Level 6

14,108 points

Sep 14, 2013 5:11 AM in response to mpnile

Did you replace or upgrade ram?

Reply

Answer 6

mpnile Author

Level 1

9 points

Sep 14, 2013 5:20 AM in response to Lexiepex

I upgraded from the standard 4gb, to 20gb in total.

Memory added was:

G.Skill 16GB DDR3-1333 Dual Channel RAM iMAC MAC Mini MacBook FA-1600C11D-16GSQ

2x8gb

Reply