mpnile
Level 1 (0 points)

Q: Mac OSX Mountain Lion Keeps Crashing - Help!

Over the last month or so my iMac has crashed about a dozen times.  Sometimes a specific app has crashed, other times, the iMac has simply rebooted itself (giving me a white background with an Apple logo and text similar to 'Your computer has restarted due to an error' in multiple languages).

 

I have run the disk repair utility, including repairing permissions, and have quit and uninstalled the apps that appeared to be causing the issue, all to no avail.

 

The most recent panic report text is as follows - can somebody please suggest how i can fix this?  Cheers

 

 

Interval Since Last Panic Report:  12973 sec

Panics Since Last Report:          2

Anonymous UUID:                    455AA510-8003-0D5F-EA9D-7441037B62D7

 

 

Sat Sep 14 19:25:46 2013

panic(cpu 0 caller 0xffffff800b6b8945): Kernel trap at 0xffffff800b689e99, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000009b30a720, CR3: 0x0000000028f9b036, CR4: 0x00000000000606e0

RAX: 0xfff7ff801555f0d8, RBX: 0xffffff801553b090, RCX: 0xffffff8015538c48, RDX: 0xffffff800bcc5ac0

RSP: 0xffffff824e683c80, RBP: 0xffffff824e683cd0, RSI: 0x0000000000000000, RDI: 0x0000000000000001

R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff824d15f000, R11: 0xffffff803601b100

R12: 0x0000000000000001, R13: 0xffffff8035a47800, R14: 0xffffff801553b090, R15: 0x0000000000000001

RFL: 0x0000000000010206, RIP: 0xffffff800b689e99, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0x000000009b30a720, Error code: 0x0000000000000000, Fault CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff824e683920 : 0xffffff800b61d636

0xffffff824e683990 : 0xffffff800b6b8945

0xffffff824e683b60 : 0xffffff800b6cebfd

0xffffff824e683b80 : 0xffffff800b689e99

0xffffff824e683cd0 : 0xffffff800b662439

0xffffff824e683d90 : 0xffffff800b6632bb

0xffffff824e683f20 : 0xffffff800b6b8d90

0xffffff824e683fb0 : 0xffffff800b6ceb24

 

 

BSD process name corresponding to current thread: LogMeIn

 

 

Mac OS version:

12F37

 

 

Kernel version:

Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64

Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5

Kernel slide:     0x000000000b400000

Kernel text base: 0xffffff800b600000

System model name: iMac12,2 (Mac-942B59F58194171B)

 

 

System uptime in nanoseconds: 48267468466

last loaded kext at 43052711533: com.apple.driver.AppleBluetoothHIDKeyboard          170.2.4 (addr 0xffffff7f8d10e000, size 24576)

loaded kexts:

com.logmein.driver.LogMeInSoundDriver          1.0.2

com.apple.driver.AppleBluetoothMultitouch          75.19

com.apple.iokit.IOBluetoothSerialManager          4.1.7f2

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AGPM          100.13.12

com.apple.driver.AppleTyMCEDriver          1.0.2d2

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleHDAHardwareConfigDriver          2.4.7fc2

com.apple.driver.AppleUpstreamUserClient          3.5.12

com.apple.kext.AMDFramebuffer          8.1.6

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHDA          2.4.7fc2

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.AMDRadeonAccelerator          1.0.8

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleMikeyDriver          2.4.7fc2

com.apple.driver.AppleMuxControl          3.4.5

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMCLMU          2.0.3d0

com.apple.iokit.IOBluetoothUSBDFU          4.1.7f2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f2

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.ApplePolicyControl          3.4.5

com.apple.driver.AppleIntelHD3000Graphics          8.1.6

com.apple.driver.AppleSMBusPCI          1.0.11d1

com.apple.driver.AppleIntelSNBGraphicsFB          8.1.6

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.AppleMCCSControl          1.1.11

com.apple.driver.AppleLPC          1.6.3

com.apple.driver.AppleIRController          320.15

com.apple.iokit.SCSITaskUserClient          3.5.6

com.apple.driver.AppleUSBCardReader          3.3.1

com.apple.driver.XsanFilter          404

com.apple.driver.AppleFileSystemDriver          3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.iokit.IOAHCIBlockStorage          2.3.5

com.apple.BootCache          34

com.apple.driver.AppleUSBHub          623.4.4

com.apple.driver.AppleFWOHCI          4.9.9

com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4

com.apple.driver.AirPort.Atheros40          600.72.2

com.apple.driver.AppleUSBUHCI          621.4.0

com.apple.driver.AppleAHCIPort          2.6.6

com.apple.driver.AppleUSBEHCI          621.4.6

com.apple.driver.AppleACPIButtons          1.8

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.8

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2.1

com.apple.driver.AppleIntelCPUPowerManagement          214.0.0

com.apple.driver.AppleBluetoothHIDKeyboard          170.2.4

com.apple.driver.AppleHIDKeyboard          170.2.4

com.apple.driver.IOBluetoothHIDDriver          4.1.7f2

com.apple.driver.AppleMultitouchDriver          237.4

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.4.7fc2

com.apple.iokit.IOAcceleratorFamily          74.15

com.apple.iokit.IOAudioFamily          1.9.2fc7

com.apple.kext.OSvKernDSPLib          1.12

com.apple.iokit.IOSurface          86.0.4

com.apple.iokit.IOBluetoothFamily          4.1.7f2

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f2

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.AppleSMC          3.1.5d4

com.apple.driver.AppleGraphicsControl          3.4.5

com.apple.kext.AMD6000Controller          8.1.6

com.apple.kext.AMDSupport          8.1.6

com.apple.driver.AppleHDAController          2.4.7fc2

com.apple.iokit.IOHDAFamily          2.4.7fc2

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IONDRVSupport          2.3.7

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.iokit.IOGraphicsFamily          2.3.7

com.apple.driver.IOPlatformPluginFamily          5.4.1d11

com.apple.driver.AppleThunderboltEDMSink          1.2.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.5.5

com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0

com.apple.driver.AppleThunderboltDPInAdapter          2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter          1.3.2

com.apple.iokit.IOUSBHIDDriver          623.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6

com.apple.iokit.IOUSBMassStorageClass          3.5.2

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6

com.apple.driver.AppleUSBMergeNub          621.4.6

com.apple.driver.AppleUSBComposite          621.4.0

com.apple.driver.AppleThunderboltNHI          1.9.2

com.apple.iokit.IOThunderboltFamily          2.7.7

com.apple.iokit.IOUSBUserClient          630.4.4

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IO80211Family          530.5

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOAHCIFamily          2.5.1

com.apple.iokit.IOUSBFamily          630.4.5

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          1.8.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220.3

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          345

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.8

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 20 GB, SMC 1.72f1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x04CD, 0x46412D313630304331312D38475351000000

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x04CD, 0x46412D313630304331312D38475351000000

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: HL-DT-STDVDRW  GA32N

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

iMac, Mac OS X (10.6.7)

Posted on Sep 14, 2013 4:41 AM

by Lexiepex,Solvedanswer
Lexiepex Lexiepex
Level 6 (10,536 points)
Mac OS X
A:

That is the cause. The memory looks the right spec (iMac is very critical about exactly the right spec).

If you left the 4GB in, let them be at the original slot. Are you sure you have seated them well?

I have not have any info on G.Skill in Mac. I would advise only use Crucial or OWC....

If you have reseated them again, and the problem persists, take both new chips out, then put one in only, any problems? If yes, take the chip out and mark the chip, then put the other one in; if no take it out and put the second one in. If problems again, mark the chip and take it out.

If there are still problems with all chips in, take the original 4GB out, and see if you still have kp's, if so return the ram and have G.Skill send a guaranteed set 2x8GB.

Posted on Sep 14, 2013 5:33 AM

Close
mpnile

Q: Mac OSX Mountain Lion Keeps Crashing - Help!

  • All replies
  • Helpful answers

  • by arthur,

    arthur arthur Sep 14, 2013 4:58 AM in response to mpnile
    Level 5 (5,193 points)
    iBooks
    Sep 14, 2013 4:58 AM in response to mpnile
    1. This is a kernel panic. OS X: About kernel panics
      1. If you look at the list of kernel extensions (the "kexts"), the culprit is probably logmein.
      2. So a good place to start would be to uninstall LogMeIn.
    2. Then I would do some routine maintenance by booting into your recovery partition and repairing your hard drive. Here's a reference: When to Run First Aid in Mountain Lion's Disk Utility - For Dummies
    3. While you're in the recovery partition, repair permissions too.
    4. Then see how things work.

  • by Lexiepex,

    Lexiepex Lexiepex Sep 14, 2013 5:09 AM in response to arthur
    Level 6 (10,536 points)
    Mac OS X
    Sep 14, 2013 5:09 AM in response to arthur

    If you use Logmein just from your mac to log in other computers, you should only install the plugins, then you will not have the logmein.sound.driver. And then Logmein is harmless.

    If you want to be "visited" yourself, maybe you have less trouble with Teamviewer.

  • by mpnile,

    mpnile mpnile Sep 14, 2013 5:10 AM in response to arthur
    Level 1 (0 points)
    Sep 14, 2013 5:10 AM in response to arthur

    Thanks for the quick response.  Will do as you suggest and report back.

     

    Whilst waiting for a response, I ran a memory test using Rember, and at the first test, got the following message.  I recently added memory (an additional 16gb).  Could this also be the problem?

     

     

     

    Memtest version 4.22 (64-bit)

    Copyright (C) 2004 Charles Cazabon

    Copyright (C) 2004-2008 Tony Scaminaci (Macintosh port)

    Licensed under the GNU General Public License version 2 only

     

     

    Mac OS X 10.8.5 (12F37) running in multiuser mode

    Memory Page Size: 4096

    System has 4 Intel core(s) with SSE

    Requested memory: 16952MB (17776214016 bytes)

    Available memory: 16952MB (17776214016 bytes)

    Allocated memory: 16952MB (17776214016 bytes) at local address 0x0000000101000000

    Attempting memory lock... locked successfully

    Partitioning memory into 2 comparison buffers...

    Buffer A: 8476MB (8888107008 bytes) starts at local address 0x0000000101000000

    Buffer B: 8476MB (8888107008 bytes) starts at local address 0x0000000312c5c000

     

     

    Running 255 test sequences... (CTRL-C to quit)

     

     

    Test sequence 1 of 255:

     

     

    Running tests on full 16952MB region...

      Stuck Address       :                                 setting  1 of 16

     

     

    FAILURE! Data mismatch at local address 0x000000035e003b10

    Actual Data: 0x000000035e001b10

     

     

      Linear PRN          :       setting  1 of 16

  • by Lexiepex,

    Lexiepex Lexiepex Sep 14, 2013 5:11 AM in response to mpnile
    Level 6 (10,536 points)
    Mac OS X
    Sep 14, 2013 5:11 AM in response to mpnile

    Did you replace or upgrade ram?

  • by mpnile,

    mpnile mpnile Sep 14, 2013 5:20 AM in response to Lexiepex
    Level 1 (0 points)
    Sep 14, 2013 5:20 AM in response to Lexiepex

    I upgraded from the standard 4gb, to 20gb in total.

     

    Memory added was:

     

    G.Skill 16GB DDR3-1333 Dual Channel RAM iMAC MAC Mini MacBook FA-1600C11D-16GSQ

     

    2x8gb

  • by Lexiepex,Solvedanswer

    Lexiepex Lexiepex Sep 14, 2013 5:33 AM in response to mpnile
    Level 6 (10,536 points)
    Mac OS X
    Sep 14, 2013 5:33 AM in response to mpnile

    That is the cause. The memory looks the right spec (iMac is very critical about exactly the right spec).

    If you left the 4GB in, let them be at the original slot. Are you sure you have seated them well?

    I have not have any info on G.Skill in Mac. I would advise only use Crucial or OWC....

    If you have reseated them again, and the problem persists, take both new chips out, then put one in only, any problems? If yes, take the chip out and mark the chip, then put the other one in; if no take it out and put the second one in. If problems again, mark the chip and take it out.

    If there are still problems with all chips in, take the original 4GB out, and see if you still have kp's, if so return the ram and have G.Skill send a guaranteed set 2x8GB.