I have entered all the details for my btinternet.com address into Mail and each time I try although I can send messages, I am not able to receive any. If I send an email to myself it shows up when I log into BT.Yaho on the web but not in Mail. Have never gotten my bt account to work on Mail. Is this a common problem or am I making a fundamental error in setup? Help much appreciated.
MacBook Air, Mac OS X (10.7.5)
Hi maryfromtiverton,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Configuring Mail for your email account
http://support.apple.com/kb/HT1277
Cheers,
- Judy
Thank you for the links below. Unfortunately I have already tried all these methods and have been unsuccessful. I am also able to send but not receive @me.com messages on the Mail app on my Mac. Do I need to take the Mac to my nearest Apple store for them to enter the details manually as I cannot get a manual option on Mail. ? Hoping you can help.
Mary Baker
Hi maryfromtiverton,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.
- Judy
using my btinternet.com address in Mail does not receive emails.
