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Missing Address Bar

Neither Apple Store nor online Apple support could resolve my missing address bar in Safari. Tried the View/Show Toolbar options; reset Safar - no good. I can log in under Guest and get the bar but not under Administrator. Any suggestions?

MacBook Air (13-inch Mid 2012), OS X Mountain Lion (10.8.4)

Posted on Sep 14, 2013 10:29 AM

Reply
13 replies

Sep 14, 2013 3:17 PM in response to mink0317

Anti virus software installed? MacKeeper?


At least it's just your user account and not a system wide issue. That's part is good.


There's a way to show what plugins, enhancers, etc., are installed that may be causing the address bar issue.


Click here > Etresoft: EtreCheck


Then click Download. Then go to your Downoads folder and double click double click the Etrecheck.app


Copy and paste the results from the EtreCheck window in your Reply. No personal data is shared.

Sep 14, 2013 4:15 PM in response to Carolyn Samit

Hardware Information:

MacBook Air (13-inch, Mid 2012)

MacBook Air - model: MacBookAir5,2

1 1.8 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB


System Software:

OS X 10.8.4 (12E55) - Uptime: 0 days 0:22:3


Disk Information:

APPLE SSD SM256E disk0 : (251 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 250.14 GB (218.86 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:



Apple Inc. FaceTime HD Camera (Built-in)


Apple Internal Memory Card Reader


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:


Problem System Launch Daemons:

[failed] com.apple.smbd.plist


Problem System Launch Agents:


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.sonos.smbbump.plist


Launch Agents:

[loaded] com.google.keystone.agent.plist


User Launch Agents:

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist


User Login Items:

iTunesHelper

Ctrl Alt Delete

TomTomHOMERunner

Dashlane


3rd Party Preference Panes:

Flash Player


Internet Plug-ins:

Flash Player.plugin

FlashPlayer-10.6.plugin

JavaAppletPlugin.plugin

QuickTime Plugin.plugin


User Internet Plug-ins:

Dashlane.plugin

Picasa.plugin


Bad Fonts:

None


Top Processes by CPU:

3% WindowServer

2% EtreCheck

1% fontd

0% Battery Health

0% DashlaneAgent

0% System Events

0% warmd

0% imagent


Top Processes by Memory:

197 MB WebProcess

123 MB Safari

61 MB WindowServer

57 MB Battery Health

57 MB mds

57 MB Dock

57 MB Ctrl Alt Delete

57 MB com.apple.quicklook.satellite

57 MB DashlaneAgent

53 MB SystemUIServer


Virtual Memory Statistics

1.52 GB Free RAM

1.33 GB Active RAM

134 MB Inactive RAM

1.02 GB Wired RAM

194 MB Page-ins

0 B Page-outs

Sep 14, 2013 4:45 PM in response to mink0317

I'm going to assume that you know how to use Safari and that this is a real malfunction, not user error. I'm also assuming that all the facts are as you've stated. If those assumptions are wrong, what follows will be a big waste of time.


Read this whole message before doing anything.


Back up all data.


Quit Safari if it’s running. Then select


Force Quit…

from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window.


Step 1


In the Finder, press the key combination shift-command-A to open the Applications folder. Select the Safari icon in that folder and press the key combination command-I to open the Info window. There’s a checkbox in the Info window labeled Open in 32-bit mode. Uncheck it, if checked. Close the Info window and the Applications folder.


If Adobe Flash Player is installed, select

 ▹ System Preferences ▹ Flash Player Advanced

and click Delete All. Close the preference pane.


Hold down the option key and select

Go Library

from the Finder menu bar. Delete the following items from the Library folder (some may not exist):


  • Caches/com.apple.Safari
  • Caches/com.apple.WebKit.PluginProcess
  • Caches/com.apple.WebProcess
  • Caches/Metadata/Safari
  • Preferences/com.apple.WebKit.PluginHost.plist
  • Preferences/com.apple.WebKit.PluginProcess.plist
  • Saved Application State/com.apple.Safari.savedState


Leave the Library folder open. Try Safari again. If it works now, stop here. Close the Library folder. If you still have problems, continue.


Step 2

Triple-click anywhere in the line below on this page to select it:


open $TMPDIR../C


Copy the selected text to the Clipboard (command-C).

Quit Safari again. Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


Paste into the Terminal window (command-V). A folder should open. Delete the following items from the folder, if they exist:


  • com.apple.Safari
  • com.apple.WebProcess+com.apple.Safari


Quit Terminal. Close the folder. Launch Safari and test.


Step 3


If Safari still doesn’t work right, quit, go back to the Finder and move the following items from the open Library folder to the Desktop (some may not exist):


  • Cookies/Cookies.binarycookies
  • Internet Plug-Ins
  • Preferences/com.apple.Safari.LSSharedFileList.plist
  • Preferences/com.apple.Safari.plist
  • Preferences/com.apple.Safari.RSS.plist
  • Preferences/com.apple.WebFoundation.plist
  • PubSub/Database
  • Safari


(Note: you are not moving the Safari application. You’re moving a folder named “Safari.”)


Try again. This time Safari should perform normally, but your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.


If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in step 1. Stop here and post again.


If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select

File Import Bookmarks

from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.


Note: This step will remove your Safari Extensions, if any, and their settings. If you choose to restore them, do so one at a time, testing after each step to make sure you haven’t restored the problem.


If you don’t like the results of step 3, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.

Missing Address Bar

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