1 Reply Latest reply: Sep 14, 2013 11:13 AM by Winston Churchill
Johnfsos Level 1 Level 1 (0 points)

Hi, I am trying to get our Apple TV to work.  It's spinning on setting date and time, then ultimately times out.  I think our Apple TV is not connected to our wifi network.  Any suggestions on how to get this working?  Thanks


Apple TV
  • Winston Churchill Level 10 Level 10 (85,750 points)

    Welcome to the Apple Community.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

     

    Assuming this is not the first time you have used your Apple TV

     

    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    4. If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

     

    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.