Q: Itunes say's I'm not connected to the internet
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Sep 14, 2013 1:38 PMby lllaass,Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem
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Sep 14, 2013 2:10 PMby Gspanked,Thanks for your response,
I've already tried a few of your solutionsbut some I'm not to sure on how to go about doing some of your other tips..
What does open DNS IP addresses do?
the same question for public DNS-Google Developers, what is that and will that help my problem?
i will try and power off and restart my modem and will get back to you if that was the problem.
also how do i know if it's a apple problem and not a problem on my behalf?
~thanks again for your response
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Sep 14, 2013 2:17 PMby lllaass,What does open DNS IP addresses do?
the same question for public DNS-Google Developers, what is that and will that help my problem?
DNS is domain name service. It is a database of name like app update server and their IPS address associated wth that domain name. The internet works by IP address. Sometimes the DNS that you use can have the IPS address of the update server incorrect.
Open DNS and Google have good DNS servers
also how do i know if it's a apple problem and not a problem on my behalf?
When the other solution do not work
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Sep 14, 2013 2:24 PMby Gspanked,Alight i checked the links you provided for me, it seems a little complicated for me. how exactly do i go about changing my DNS, do i pick Google-Public dns or open DNS Ip Adresses.
or do i have to go with them both? i Don't really know what to do when it comes to this kind of stuff
And is it safe to use?
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Sep 14, 2013 3:15 PMby Gspanked,Ok well i restarted my modem, that didn't work.
Im not running "The Open DNS" that didn't seem to work either
im going to provide the results from me running itunes diagnostics. maybe that could give you a little more helpful information
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Compaq-Presario GZ619AA-ABA SR5302FH
iTunes 11.0.5.5
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0014C02009A39348
Current user is not an administrator.
The current local date and time is 2013-09-14 15:13:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {91DF055A-D078-43DF-BC49-47F731F5CCBD}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 10.0.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Sat Sep 14 15:05:08 2013
Lease Expires: Sat Sep 21 15:05:08 2013
DNS Servers: 208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-11-17 12:13:14.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp CD/DVDW TS-H653L, Rev 0514
Drive is empty.
**** Device Connectivity Tests ****
iPodService 11.0.5.5 is currently running.
iTunesHelper 11.0.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E1104NU75J
iPhone 4 (CDMA) running firmware version 6.1.3
Serial Number: C8QKW1AYDPNG
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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Sep 14, 2013 3:32 PMby lllaass,You have a problem somewhere:
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-11-17 12:13:14.
Are you using a home network?
Was the iPod connected when you ran the test:
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
