r_simms

Q: Received 2 emails stating my credit card changed and purchase made

I received 2 emails:

 

1) From: Apple <appleid@id.apple.com>


Body:

 

Hello,


The following information for your Apple ID r_simms@*********.***.** was updated on 14/09/2013:


Name
Credit card

If these changes were made in error, or if you believe an unauthorised person accessed your account, please reset your account password immediately by going to iforgot.apple.com.


To review and update your security settings, sign in to appleid.apple.com.


This is an automated message. Please do not reply to this email. If you need additional help, visit Apple Support.


Thanks,

Apple Customer Support

 

 

2) From: Apple <do_not_reply@apple.com>

 

Body:

 

Dear Ron Simms,


Your Apple ID, r_simms@fastmail.com.au, was just used to download Songmania from the App Store on a computer or device that had not previously been associated with that Apple ID.


This download was initiated from China.


If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.


If you did not initiate this download, we recommend that you go toiforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.


Regards,

Apple

-----------------------------------------

 

I immediately navigated to Apple ID and changed my password but cannot find any place where my credit card details are stored. Nor can I find where I might be able to obtain help in this matter. Can someone please provide me with guidance as to what to do next?

 

Thank you.


Posted on Sep 14, 2013 1:55 PM

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Q: Received 2 emails stating my credit card changed and purchase made

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  • Helpful answers

  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Sep 14, 2013 2:11 PM in response to r_simms
    Level 10 (103,678 points)
    Apple TV
    Sep 14, 2013 2:11 PM in response to r_simms

    Welcome to the Apple Community.

     

    Your credit card details are used in iTunes access is through your account settings.

     

    If you encounter further problems you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.

  • by Presso71,Helpful

    Presso71 Presso71 Sep 14, 2013 7:22 PM in response to r_simms
    Level 1 (5 points)
    Sep 14, 2013 7:22 PM in response to r_simms

    Ron, I received a duplicate of email 2) with personal details applicable to me.

     

    Popular download in China this Songmania? I doubt it. More likely this is a phishing spam. What about those embedded links in there? Reckon they are trustworthy?

  • by r_simms,

    r_simms r_simms Sep 15, 2013 5:25 PM in response to Presso71
    Level 1 (0 points)
    Sep 15, 2013 5:25 PM in response to Presso71

    Thanks for that. It has been a long time since I have operated my itunes account, I don't even actually have it on my current computer so I don't know how to check that.

     

    I guess it probably is phishing. I tried to check the links but they look okay, however I did not use them.

     

    Thanks for your response.

     

    Ron

  • by a786db7,

    a786db7 a786db7 Sep 27, 2013 2:52 PM in response to r_simms
    Level 1 (0 points)
    Sep 27, 2013 2:52 PM in response to r_simms

    i got an email too saying the same thing and also Band of Heroes was downloaded on my account that was initiated from China.

     

    Thank god i aint got any card details on there!!

  • by endoz0r,

    endoz0r endoz0r Sep 28, 2013 1:15 AM in response to a786db7
    Level 1 (0 points)
    Sep 28, 2013 1:15 AM in response to a786db7

    Hi,

     

    I have had the same thing happen to me aswell in the last week. I can't remember even the last time I used iTunes or when I logged into my account, it's not even on my PC.

     

    First email was to state my password had changed on my account, then the second one to say my credit card details had changed ? I don't think I even had a credit card linked to my Apple account. Then the third email to say there had been a free app purchase from China.

     

    All the links in the emails are legitimate Apple URL's, what the **** is the point of hijacking someones account if you are only going to install a free app ?

  • by Arousa.k,

    Arousa.k Arousa.k Sep 28, 2013 2:17 PM in response to r_simms
    Level 1 (0 points)
    Sep 28, 2013 2:17 PM in response to r_simms

    I recieved an email from [do_not_reply@apple.com] saying band of heroes was downloaded and it was initiated from China... i changed my password and security.. should i be worried?

  • by Oneface,

    Oneface Oneface Oct 5, 2013 2:36 AM in response to r_simms
    Level 1 (0 points)
    Oct 5, 2013 2:36 AM in response to r_simms

    I've just received an email telling me an app (soda seed free) was downloaded and that was initiated in China also, changed my email and password but there obviously seems to be an issue somewhere with leaked/hacked account details

  • by sarahm33,

    sarahm33 sarahm33 Oct 5, 2013 9:59 AM in response to Oneface
    Level 1 (0 points)
    Oct 5, 2013 9:59 AM in response to Oneface

    We HAVE had the BAnd of Heroes download "initiated from China" - Please can someone from Apple please tell us what we should be doing to solve this?