Q: How to Fix Wrongly Entered External Email Forwarding Address?
I feel so stupid... I'm setting up a client's server, and I thought it would be a great idea to setup an 'alias' email address at the client's domain, that would automatically redirect/forward their email support questions to our support address. So, I created a 'support' user in their server, with the email address "support@theirserver.com". I then went into the mail options for the user, and set it to forward all messages to "support@ourserver.com".
Apparently, the OS X Mail Server only forwards messages between accounts on the same server - ie., it will not relay the messages to a third party. But it does not bounce the messages, either. So the sender believes that their message was sent, but the message never arrives at the destination.
I deleted the dummy 'support' user, but surprisingly, that did not solve the problem of the disappearing messages: now, although there are no more users set to forward messages to "support@ourserver.com", no messages are ever sent to that address. That is, if a 'normal' user on that server wants to send us a message at that address, their message never reaches us - and they don't get a bounce. It's as if their server is eating all the messages to that address!
I'm guessing that when I set up the forwarding to an external address I must have created some 'loop', or corrupted some preference, which is now causing all messages to that external address to either be thrown out, or eternally queued. Questions:
1) How can I fix this?
2) Is there a way to configure redirection to an external address without hacking away at config files that are likely to be overwritten at the next update?
Posted on Sep 14, 2013 3:14 PM