Gmw005
Level 1 (0 points)

Q: Verification failed

I went to text someone and noticed all of my contacts were deleted.  I then went to setting and iCloud and received the following message:

 

Verification Failed

The certificate for this server is invalid.  You might be connecting to a server that is pretending to be"setup.icloud.com" which could put your confidential information at risk.

 

What do I do?????!  Help please!!!!

iPhone 5, iOS 6.1.4

Posted on Sep 15, 2013 2:59 AM

Close
Gmw005

Q: Verification failed

  • All replies
  • Helpful answers

  • by ariel s,

    ariel s ariel s Sep 17, 2013 7:37 AM in response to Gmw005
    Level 4 (1,702 points)
    Sep 17, 2013 7:37 AM in response to Gmw005

    Hi Gmw005,

     

    It sounds like your network settings may be incorrect on your iPhone.  I would suggest this article:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    Specifically, I would try the steps in this section, even though your symptom is different:

    Unable to access the Internet while connected to Wi-Fi

    • If you are using a public or commercial network that requires a login or subscription, see this article for more information.
    • Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap chevron.png.
      2. If your IP address is 169.254.xxx.xxx, see this article.
    • If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings.
        • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

    Cheers!

    - Ari