HT203512: iCloud: Account troubleshooting

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surrealistamac

Q: how can i backup a reset the iCloud account of somebody who dies?

how can i backup a reset the iCloud account of somebody who dies? (my brother)

Posted on Sep 15, 2013 7:34 AM

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Q: how can i backup a reset the iCloud account of somebody who dies?

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 15, 2013 8:05 AM in response to surrealistamac
    Level 9 (78,515 points)
    iTunes
    Sep 15, 2013 8:05 AM in response to surrealistamac

    Apple's Terms of Use for iCloud say:

     

    No Right of Survivorship

    You agree that your Account is non-transferable and that any rights to your Apple ID or Content within your Account terminate upon your death. Upon receipt of a copy of a death certificate your Account may be terminated and all Content within your Account deleted. Contact iCloud Support at www.apple.com/support/icloud for further assistance.

    Basically you have no rights in his account: if you know his password you can enter the account and retrieve personal data to use elsewhere. If he had purchased music, films or apps in iTunes you cannot transfer these to your own account.

    If you don't know the password it seems doubtful that Apple will allow you access to it. However as far as all these questions are concerned the authoritative answers must come from Apple so you will need to contact them as indicated above.

  • by nbar,Helpful

    nbar nbar Sep 15, 2013 8:07 AM in response to surrealistamac
    Level 5 (6,980 points)
    Sep 15, 2013 8:07 AM in response to surrealistamac

    Sorry for your loss.

  • by surrealistamac,

    surrealistamac surrealistamac Sep 15, 2013 8:17 AM in response to nbar
    Level 1 (0 points)
    Sep 15, 2013 8:17 AM in response to nbar

    thank you.. yes.. im very sad, is the real **** on earth... but i need to see if apple can help me or what to do.. tahnks you, you are a nice person.