Q: Mail can't get my mail via IMAP
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Sep 15, 2013 8:08 AMby Barney-15E,Open the Connection Doctor in Mail, Window menu.
Click Show Detail, then Check Again. Look for the connection to your IMAP server and see what the IMAP server is replying back to your request. If it does say password is incorrect, and it is correct in the settings, then it is getting sent incorrectly. I would try deleting the entry from Keychain Access and try again. Open keychain access and search for your imap server name. Select and delete any entries for that account.
If it is something else, then post the response. Someone here may be able to interpret it.
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Sep 15, 2013 8:18 AMby simiha,Hi Barney,
thanks for the answer.
Connection doctor says passwort or username incorrect which is both impossibe. See details below.
There is no entry in the keychain. Every time I want to get my mail, it asks me for my password over and over again even though I entered it in the preferences.
INITIATING CONNECTION Sep 15 17:15:52.921 -- host:mail.gandi.net -- port:143 -- socket:0x0 -- thread:0x7fb39acec2c0
INITIATING CONNECTION Sep 15 17:15:52.921 -- host:mail.gandi.net -- port:25 -- socket:0x0 -- thread:0x7fb39db2e270
CONNECTED Sep 15 17:15:52.993 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39acec2c0
CONNECTED Sep 15 17:15:52.999 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
READ Sep 15 17:15:53.040 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39acec2c0
* OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE STARTTLS AUTH=PLAIN] Dovecot ready.
WROTE Sep 15 17:15:53.046 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39e118650
1.9 STARTTLS
READ Sep 15 17:15:53.047 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
220 relay4-d.mail.gandi.net ESMTP Postfix
WROTE Sep 15 17:15:53.080 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
EHLO [192.168.2.100]
READ Sep 15 17:15:53.093 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39e118650
1.9 OK Begin TLS negotiation now.
READ Sep 15 17:15:53.126 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
250-relay4-d.mail.gandi.net
250-PIPELINING
250-SIZE 25600000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH PLAIN LOGIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
WROTE Sep 15 17:15:53.129 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
STARTTLS
WROTE Sep 15 17:15:53.152 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39b8c0c50
2.9 CAPABILITY
READ Sep 15 17:15:53.181 [kCFStreamSocketSecurityLevelNone] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
220 2.0.0 Ready to start TLS
WROTE Sep 15 17:15:53.237 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
EHLO [192.168.2.100]
READ Sep 15 17:15:53.288 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39b8c0c50
* CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT IDLE CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS QUOTA AUTH=PLAIN
2.9 OK Capability completed.
WROTE Sep 15 17:15:53.295 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39ac94a70
3.9 ID ("name" "Mac OS X Mail" "version" "6.6 (1510)" "os" "Mac OS X" "os-version" "10.8.5 (12F37)" "vendor" "Apple Inc.")
READ Sep 15 17:15:53.343 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39ac94a70
* ID NIL
3.9 OK ID completed.
WROTE Sep 15 17:15:53.360 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.gandi.net -- port:143 -- socket:0x7fb39b8c0b30 -- thread:0x7fb39dd15c30
4.9 AUTHENTICATE PLAIN
READ Sep 15 17:15:53.373 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
250-relay4-d.mail.gandi.net
250-PIPELINING
250-SIZE 25600000
250-VRFY
250-ETRN
250-AUTH PLAIN LOGIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
WROTE Sep 15 17:15:53.389 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.gandi.net -- port:25 -- socket:0x7fb39d94aae0 -- thread:0x7fb39db2e270
QUIT
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Sep 15, 2013 8:27 AMby Barney-15E,Helpfulsimiha wrote:
Hi Barney,
thanks for the answer.
Connection doctor says passwort or username incorrect which is both impossibe. See details below.
There is no entry in the keychain. Every time I want to get my mail, it asks me for my password over and over again even though I entered it in the preferences.
That happens when there is corrupt data in the Keychain. Did you look in the keychain, or did you just assume it wasn't there because of the request for password?
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Sep 15, 2013 8:58 AMby Barney-15E,Do you have ssl enabled? If so, you are connecting on the wrong port. It should be 993 according to this:
http://wiki.gandi.net/en/mail/standard-settings
Make sure all the settings match what is described on that page.
Also, while Mail has the option to pick from 25, 465, 587, in the SMTP settings, use the custom option and type in the port recommended in that wiki page. This helps with some servers.
