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No incoming mail on ipad with IMAP account

I have not been able to receive incoming mail from an IMAP account hosted by Network Solutions, and I'm not sure if the problem is on the client or server side. I am also not able to delete messages from the inbox. (I get a message saying "Unable to move message: The message could not be moved to the mailbox Trash."


I am sending and receiving emails from this account on both my iPhone and macbook without any problem. The iPad account is set-up exactly the same on the iPad as it is on the phone and macbook. The inbound port is set to 993, which is what it is automatically set to in the others even though NS says to set to 143.


I have tried deleting the account and reinstalling many times with no success. I also tried resetting the ipad to factory settings. This worked briefly and everything worked fine for a couple of test emails, and then I was back at square one.


There are a couple of things I've noticed. All my mail is in the inbox up until 9/5/13, after that there is nothing. If I search for a specific email and opt to continue the search on the server, the email is found and put in my mailbox (it is not there after deleting and reinstalling the account.) Also, I notice at the bottom of the folder bar where it tells you progress, last updated, etc. that when I am checking for mail, the status shows the downloading progress bar and the approximate number of emails I'm missing very briefly.


Any help would be greatly appreciated.

iPad (3rd gen) Wi-Fi, iOS 6.1.4

Posted on Sep 15, 2013 11:36 AM

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3 replies

Sep 15, 2013 1:43 PM in response to sandyspada

iOS: Unable to send or receive email

http://support.apple.com/kb/TS3899


Can’t Send Emails on iPad – Troubleshooting Steps

http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/


Setting up and troubleshooting Mail

http://www.apple.com/support/ipad/assistant/mail/


Server does not allow relaying email error, fix

http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/


Why Does My iPad Say "Cannot Connect to Server"?

http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html


iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password

http://support.apple.com/kb/ts2621


iPad Mail

http://www.apple.com/support/ipad/mail/


Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.

http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/


Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)


Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.


 Cheers, Tom 😉

No incoming mail on ipad with IMAP account

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