1118 Views 5 Replies Latest reply: Jun 30, 2006 9:16 AM by Leigh-Ann
I am having the exact same problem.
Flashing green and orange lights when I try to play the iShuffle, not being detected in iTunes and greying out of the restore and update buttons (and freezing entirely) when I try to use the iPod updater. I'm at a lost as to what to do next!
Any suggestions from anyone out there would be fantastic and much appreciated.
Dell Inspiron 500m Windows XP
Hey mmlise - glad to hear I'm not alone on this...
By the way - I uninstalled and reinstalled both i-tunes and i-pod updater as per Apple instructions for PC. At least this time the updater informed me as to what it updates but it is not even initializing now - it just keeps telling me to "plug in an i-pod to update it".
i-tunes still will not launch until I remove the shuffle from the usb.
I know that the usb is working (tried several other ports anyway) since windows pops up with a balloon to say that the device could perform faster on a 2.0 usb...
I've been out of the loop for awhile now on the boards - is this some sort of update bug?
Just wanted to let everyone here know that I had a full diagnostic phonecall with Apple this morning - thank god I was ONE day away from being out of my 6 month warranty! Confirmed hardware failure - shuffle being replaced by Apple. Check your warranty dates everyone. One more day and I would have been responsible for the Apple shipping and handling charges - 37.00$ cdn.
Im having a similar problem but no problems with the lights. I have a New laptop with windows XP I have never had problems with my ipod shuffle before but latley the computer has recognized the ipod when i insert it into the computer but Itunes won't recongnize it. I updated itunes but can't update the ipod shuffle because the ipod updater is greyed out.Please HELP!
We recieved the replacement shuffle and all is well so long as I use my Mac - we have still been unable to use either of our shuffles with our PC. Did you try the newest updater and i-tunes update - released today? I've just been using the Mac to update my kids shuffles - I admit that I have given up on i-tunes with the PC.
You could try formatting with FAT32 through Windows Explorer - I have seen people having luck with that on the "green and orange flashing lights" thread.
Finally - have you contacted Apple for troubleshooting or to discuss a replacement?
Let us know what happens...